lumana - Global Head of Solutions Engineering
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Requirements
• 10+ years in senior technical pre-sales, solutions engineering, or solutions architecture roles within Enterprise SaaS • Proven experience building and scaling pre-sales or SE organizations in high-growth environments • Bachelor’s degree in a technical discipline (Computer Science, Networking, IT, Cybersecurity, Systems Engineering, or related) • Prior experience in technical support engineering or IT roles (professional or internship experience accepted) • TECHNICAL EXPERTISE • Strong understanding of networking fundamentals: HTTP/HTTPS, TLS, TCP/IP, DNS, NAT, DHCP, VLANs, firewalls, PoE, Ethernet, and wireless (802.11) • Experience working with Linux environments, APIs, and scripting or programming languages (Python preferred) • Ability to clearly communicate complex technical concepts to both technical and non-technical audiences • LEADERSHIP TRAITS • Customer-first mindset with a bias toward action and outcomes • Exceptional problem-solving skills and attention to detail • Comfortable operating in fast-paced, ambiguous environments • Industry certifications are a plus (CCNA/CCNP, CWNA, Security+, Network+, CEH, MCSE, etc.) • ✍️ Hiring Philosophy • We spend a lot of time building best-in-class products since we believe a highly differentiated product is easier to sell. • We aim to provide both product & industry expertise whenever we interact with prospects and customers. • We strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount. We hire and compensate accordingly. • We value a strong sense of ownership, principled thinking over experience, and thoughtful communication.
Responsibilities
• Leadership & Team Development • Build, lead, and scale a global team of high-impact Solutions Engineers with a strong culture of accountability, curiosity, and continuous learning • Define clear career paths, performance metrics, and development plans for SEs at every stage • Inspire a self-learning culture where engineers proactively share knowledge—written and verbal—across the organization • Establish onboarding, certification, and enablement programs that accelerate time-to-impact • Customer & Technical Excellence • Own technical discovery, solution design, demos, and onboarding across enterprise customers • Translate customer needs into clear, actionable technical requirements for Product and Engineering teams • Ensure solutions align tightly to customer outcomes, value realization, and long-term success • Deliver compelling technical narratives tailored to industry-specific use cases and buyer personas • Go-To-Market & Cross-Functional Partnership • Partner with Sales, Product, Marketing, and Customer Success to define and execute GTM strategy • Support strategic and executive-level sales opportunities, including complex solution design and RFPs • Build repeatable demo frameworks, partner enablement programs, and best-in-class technical assets • Drive technical strategy aligned to revenue goals, pipeline conversion, and customer satisfaction metrics
Benefits
• We are hiring at the Manager or Director level, with scope and leveling calibrated to the individual’s experience, leadership impact, and near-term business priorities. • GHSE I / GHSE II • Total On-Target Earnings: $180,000–$280,000, depending on level and experience • Location & Travel • This is a remote role, with some travel for team meetings and conferences. • We believe great talent deserves great support. Here’s how we invest in you: • Competitive Pay: Strong base salary + uncapped commission • Equity & Upside: Own a piece of what you're building • Tools that Work for You: We arm our team with top-tier tech and modern sales tools—so you can focus on closing, not admin • Remote-First Flexibility: Work from where you're most effective, with teammates around the globe • Product Influence: Your voice matters—sales feedback directly shapes our roadmap • For U.S.-Based Teammates: • Health & Wellness: Full medical, dental, and vision coverage • Time Off: 15 days PTO, sick time, and paid holidays • Financial Benefits: 401(k) with employer match + meaningful equity • Parental Leave: Paid time off for growing families • Home Office Setup: Stipend + high-performance gear so you’re set up to win
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