LivePerson - Senior Technical Product Manager - Conversational AI
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Requirements
• Bachelor's degree in Computer Science, Engineering, Business, or a related field (MBA preferred). • 7+ years of experience in product management, with a track record of successfully launching and managing SaaS products or platforms. Having experience in AI/ML-centric SaaS products or platforms in the enterprise space is plus • Deep understanding of Conversational AI systems, including natural language processing (NLP), Large Language Models (LLMs), dialog management, and the underlying technical architecture. • Proven ability to develop and execute product strategy, prioritize features, and drive product roadmap planning in a fast-paced, agile environment. • Strong analytical skills, with the ability to gather and interpret data, identify trends, and make data-driven decisions, Having AI performance metrics (e.g., resolution rate, accuracy, latency) is plus. • Excellent communication, collaboration, and leadership skills, with the ability to influence and inspire cross-functional teams. • Experience working with enterprise customers and a strong customer focus, with the ability to empathize with customer needs and pain points. • Passion for innovation, creativity, and solving complex problems to deliver impactful solutions in the rapidly evolving Conversational AI industry. • The salary range for this role will be between $130,000 - $150,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications.
Responsibilities
• Product Strategy: Develop and articulate a clear product vision and strategy for Conversational AI Teams, ensuring alignment with the company's goals and strategic advancements. • Product Strategy: • Feature Prioritization: Define, review feature requests, and prioritize product features and enhancements based on customer feedback, market research, competitive analysis, and business objectives, focusing on message processing, real-time routing, and system scalability. • Feature Prioritization • Roadmap Planning: Create and maintain a detailed product roadmap, outlining key milestones, dependencies, and timelines for delivering new AI capabilities that enhance conversation handling and agent assist features. • Roadmap Planning: • Cross-Functional Collaboration: Work closely with Engineering, Infrastructure, Cloud, AI/ML teams, Sales, and Customer Success to align priorities and drive execution of platform improvements that optimize system performance and reliability. • Cross-Functional Collaboration: • Scalability and Performance: Champion a platform-first approach, ensuring the Conversational AI platform infrastructure is designed for high availability, low latency, and the ability to process billions of messages with optimal efficiency. • Scalability and Performance: • Market Analysis: Conduct ongoing research and analysis to identify emerging trends in large-scale messaging, Conversational AI, AI-driven routing, and emerging LLM trends to inform platform evolution • Market Analysis: • Customer Engagement: Engage with enterprise customers, partners, and internal stakeholders to gather insights on performance bottlenecks, pain points, and evolving needs, translating feedback into actionable product improvements. • Customer Engagement: • Go-to-Market Strategy: Partner with Marketing, Sales, and Customer Success teams to develop go-to-market strategies, ensuring seamless adoption of new platform features and driving overall business impact. • Go-to-Market Strategy: • Performance Tracking: Define key performance indicators (KPIs) and metrics to measure the effectiveness of Conversational AI platform capabilities, leveraging data to optimize performance, reduce latencies, and improve AI routing and resolution accuracy. • Performance Tracking: • Thought Leadership: Stay informed about advancements in Conversational AI systems, large language models (LLMs), and best practices in high-scale AI infrastructure, sharing insights to drive platform innovation. • Thought Leadership:
Benefits
• We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. • 🏥 Health & Wellbeing • Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs. • Medical, Dental, and Vision Insurance: • Wellness Resources: Access to wellbeing resources and programs including our EAP plan.Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling. • Wellness Resources: Access to wellbeing resources and programs including our EAP plan. • Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling. • 💰 Financial Security & Growth • 401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution) • 401(k) Retirement Plan: • HSA & FSA Plans: To help you plan for health related expenses on a pre-tax basis • Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth. • Employee Stock Purchase Program (ESPP): • Additional Insurances: Basic and supplemental life insurance, Accidental Death & Dismemberment (AD&D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance. • Additional Insurances: • Development: Access to internal professional development resources. • Development: • 👨👩👧👦 Time Away & Family Support • Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval. • Flexible Paid Time Off (PTO): • Paid Public Holidays. • Generous Parental Leave Policy: Including maternity/paternity support and fertility services. • Generous Parental Leave Policy: • 💻 Workplace Flexibility • Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person. • Remote-First Model: • #LI-Remote • As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.
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