aledade - Senior Technical Product Manager (Agentic CRM), Remote
Requirements
• 8+ years of product management experience in technology, technology-enabled services industry, or a SaaS product. • Proven track record working as a product manager in Salesforce, including experience with Salesforce Sales Cloud, • Service Cloud, Marketing Cloud, and other Salesforce solutions. • Bachelor’s degree or equivalent work experience. • ## Preferred Knowledge, Skills and/or Abilities: • Deep understanding of Salesforce platform features, capabilities, and limitations. • Proven track record of designing, deploying, and optimizing AI and agentic solutions within the Salesforce ecosystem to orchestrate seamless internal workflows across the customer lifecycle. • Familiarity with the end-to-end customer lifecycle, with a demonstrated ability to identify operational friction points and deploy intelligent automation that drives velocity for both Operations teams and customers. • Demonstrated innovation in designing Salesforce product enhancements or features that significantly improve user experience and business outcomes. • Experience working closely with software engineers, designers, and other technical teams to ensure efficient product development, implementation, and timely delivery of features. • Experience with and understanding of the software development lifecycle and software development methodologies. Preferably experience with Agile / Scrum teams. • Excellent organizational and communication skills with an emphasis on problem-solving and building subject matter expertise. • Skilled at translating ambiguous business requirements into high-quality technical specifications, user stories, and architectural diagrams. • Passion for understanding customer needs and delivering a user-centric experience. • Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.
Responsibilities
• Partner with business owners to cultivate a shared vision for Aledade’s CRM ecosystem, develop alignment on constraints, priorities and ideal end state, and be able to articulate and advocate for this perspective. • Ongoing optimization of user workflows and capabilities, including monitoring of key metrics & incorporation of user feedback • Work with internal teams and end users to develop a deep understanding of requirements, perform thoughtful solution design, use data to test hypotheses, and support teams throughout execution. • Write detailed user stories for new features, capturing detailed descriptions of business rationale, requirements, and success criteria that are defined by measurable outcomes. • Develop short- and long-term roadmaps that deliver maximum value with minimum risk and assume ongoing iteration.
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