New Era Technology - L2 Data/Wireless Network Engineer
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Requirements
• Industry: • L2 Data / Wireless Network Engineer • This role is ideal for network professionals with hands-on experience in LAN/WAN, Wireless, SD-WAN, and enterprise network operations who are looking to grow their expertise in large-scale global networking environments. You will work closely with senior engineers, project teams, and customers to ensure reliable, secure, and high-performing network services. • 4-8 years of hands-on experience in Network Operations and Support. • Strong understanding of LAN, WAN, Wireless, SD-WAN, and enterprise networking fundamentals. • Hands-on experience with Cisco, Arista, HP, Palo Alto, Viptela, or equivalent enterprise networking technologies. • Basic to intermediate knowledge of routing, switching, VLANs, wireless technologies, and network security concepts. • Familiarity with Cisco Wireless technologies including WLCs, APs, and Wi-Fi standards (802.11 a/b/g/n/ac/ax). • Understanding of wireless authentication and security concepts such as WPA2/WPA3, 802.1X, RADIUS, and TACACS+. • Experience using monitoring and management tools such as Cisco Prime, SolarWinds, PRTG, or equivalent. • Working knowledge of Windows Server and Linux operating systems. • Familiarity with ITIL processes and ITSM/ticketing tools. • Strong troubleshooting, analytical, communication, and customer-handling skills. • Ability to multitask and work in fast-paced enterprise support environments. • Preferred Certifications • Cisco CCNA Certification (Preferred) • CWNA or equivalent Wireless Certification (Good to Have) • ITIL Foundation Certification (Good to Have) • Good to Have • Exposure to Cisco ISE, Cisco Prime Infrastructure, or Catalyst Center (DNA Center). • Basic understanding of RF concepts, wireless site surveys, and roaming technologies. • Exposure to network automation tools such as Python or Ansible. • Experience supporting enterprise or global customer environments. • Experience in Managed Services, Financial Services, Healthcare, or Pharmaceutical industries. • Work Environment • Permanent role with long-term career growth opportunities. • Hybrid work model from Bangalore office. • Opportunity to work with global enterprise customers and advanced networking technologies. • Collaborative and learning-focused environment with exposure to enterprise infrastructure projects.
Responsibilities
• Provide Level 1 and Level 2 support for enterprise data and wireless network environments. • Troubleshoot and resolve network incidents, connectivity issues, and service requests within SLA timelines. • Support LAN, WAN, Wi-Fi, SD-WAN, VPN, and campus networking environments. • Assist in deployment, configuration, testing, and rollout of routers, switches, wireless controllers, access points, firewalls, and related infrastructure. • Monitor network health and performance using enterprise monitoring tools such as SolarWinds, PRTG, Cisco Prime, or equivalent platforms. • Support Cisco Wireless LAN Controllers (WLC), Access Points (APs), CAPWAP/LWAPP protocols, and wireless connectivity troubleshooting. • Assist with wireless site support, RF optimization, roaming issues, authentication troubleshooting, and wireless security configurations. • Work with vendors and ISPs (Cisco TAC, carriers, OEMs) for issue resolution and escalation support. • Manage incidents, changes, and service requests through ITSM/ticketing platforms following ITIL processes. • Maintain accurate technical documentation, network diagrams, and operational procedures. • Participate in project implementations, maintenance windows, and change activities. • Collaborate with Network, Security, Infrastructure, and Cloud teams to ensure seamless service delivery. • Support flexible shifts, including occasional weekend or after-hours work for critical deployments and incidents.
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