AvePoint - Platform Operations Engineer
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Requirements
• 3–7 years of relevant experience in infrastructure or platform operations. • Strong problem-solving and analytical skills with the ability to work independently. • Experience in enterprise infrastructure environments. • Familiarity with vendor and contract management. • Strong communication skills to engage both technical and non-technical stakeholders. • Strong teamwork, organisational, and interpersonal skills. • Experience with virtualisation platforms (e.g., VMware vSphere, Hyper-V, Nutanix). • Experience with storage systems (SAN, NAS) and enterprise backup solutions (e.g., Commvault, Veeam, Cohesity). • Proficiency in Red Hat Linux and/or Windows Server administration. • Familiarity with monitoring and observability platforms. • Solid understanding of networking concepts, including TCP/IP, DNS, DHCP, routing and switching, firewalls, load balancing, and network segmentation. • Understanding of data centre network fundamentals. • Experience with high-availability and disaster recovery solutions. • Experience supporting infrastructure modernisation and migration initiatives. • Strong documentation skills. • Familiarity with cloud platforms (e.g., AWS, Azure) and hybrid infrastructure concepts. • Experience with automation tools (e.g., Ansible, Puppet, Chef). • Familiarity with scripting languages (e.g., Python, PowerShell, Bash). • Experience implementing and maintaining monitoring and observability solutions (e.g., Prometheus, Grafana, ELK, Dynatrace, Splunk). • Familiarity with containerisation and orchestration platforms (e.g., Docker, Kubernetes). • Experience with Infrastructure as Code (IaC) for automated provisioning and configuration. • Degree or Diploma in Computer Science, Engineering, Information Technology, or a related field. • Desired Certifications • VMware Certified Professional (VCP). • Microsoft Certified: Windows Server. • Red Hat Certified Engineer (RHCE). • ITIL v4 Foundation. • AWS or Azure Associate-level (or equivalent) cloud certifications • Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.
Responsibilities
• Maintain and support critical infrastructure platforms, including compute, storage, virtualisation, and supporting systems across development, staging, and production environments. • Implement platform standards, automation, and modern operational practices to improve efficiency and reliability. • Support infrastructure enhancement and modernisation initiatives in alignment with enterprise architecture standards. • Manage virtualisation platforms (e.g., VMware, Hyper-V, Nutanix), including capacity monitoring, performance optimisation, and lifecycle management. • Execute patching and upgrade strategies using automation while minimising service disruption. • Provide L2/L3 technical support, including incident management, root cause analysis, and problem resolution. • Maintain backup, disaster recovery (DR), and high-availability (HA) solutions. • Implement and enforce security controls, including access management, system hardening, and compliance monitoring. • Collaborate with application, network, and vendor teams to ensure platform stability, scalability, and service performance. • Develop and maintain documentation, runbooks, and standard operating procedures (SOPs). • Support and troubleshoot infrastructure and network-related issues to ensure end-to-end service availability. • Support cloud migration and hybrid infrastructure initiatives, including workload assessment, migration planning, and post-migration operational support.
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