Twilio - Phone Number specialist 1
Requirements
• Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! • Willingness to work flexibly in rotational schedules. • You have 2-4 years of experience working with global customers in the operations in the customers facing teams, preferably within an eCommerce or Telecommunications organization. • You have basic technical skills including basic SQL and an understanding of APIs and data analytics. • You’re empathetic and love working with customers and carriers to solve their problems and questions, backed with data. • You are detail-oriented with great organizational skills and comfortable with ambiguity. • You have above average written and verbal communication skills and are able to articulate concepts/ideas in a clear, concise manner. • You are willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust. • You have good time management and organizational skills and are comfortable working under pressure. • Desired: • Hands-on experience in SQL, Looker, Tableau or similar data extraction and data visualization tools. • Experience & understanding APIs and related technologies. • Background in telecommunications is desired. • Location • This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi). • Travel • We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
Responsibilities
• Provide support to Twilio customers inquiries received by email to ensure customers have an excellent experience with Twilio. • Assess the nature of product or service issues and resolve basic-to-intermediate level problems.Effectively respond to intermediate-to-advanced questions from customers (external and internal) in core areas and basic questions across multiple areas. • Log customer interactions and tag/categorize issues accordingly, Learn new processes across a variety of subject areas and ensure our operations are running smoothly. • Respond to and action incoming carrier partner notifications. • Quickly and confidently manage complex issues in a timely manner for customers and internal teams with transparency with all the respect.
Benefits
• Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. • Twilio thinks big. Do you? • We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. • So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. • Stay alert to recruitment fraud • We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps..
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