OpenTable - Customer Operations Specialist (Contract)
Requirements
• 1 year of experience in an administrative, operational, customer support, implementation, or hospitality-related role. • Experience managing data entry, maintaining customer records, and using CRM or administrative software systems. • Demonstrated ability to manage multiple priorities and tight deadlines while maintaining high attention to detail. • Strong written and verbal communication skills with a track record of effective stakeholder collaboration. • Proficiency using Microsoft Office or Google Workspace suite. • Experience in the restaurant, hospitality, or SaaS technology industry. • Prior background onboarding customers, delivering software training, or conducting quality assurance audits. • Hands-on experience with workflow management tools such as Jira, Trello, or Monday.com. • Familiarity with reporting tools, data analysis, and promotion creation systems. • Familiarity with OpenTable products and restaurant operational workflows.
Responsibilities
• Conduct continuous quality assurance checks, data audits, and record validations to ensure systemic accuracy across all restaurant, hotel, customer, and group accounts. • Build, analyze, and distribute standard and ad-hoc operational reports and promotional management templates for key stakeholders. • Identify process bottlenecks and implement operational enhancements, utilizing modern AI and automation tools to optimize workflow efficiency. • Collaborate cross-functionally to manage business projects, refine team documentation, and support the development and communication of team processes. • Identify data discrepancies and work with relevant teams to resolve issues accurately and efficiently. • Provide high-quality administrative support, completing data entry, documentation, and routine tasks within agreed timelines. • Manage competing priorities to ensure all operational deliverables meet established quality standards and deadlines.
Benefits
• Benefits of this role will be discussed during the interview process. • Work Environment & Flexibility • At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations. • Inclusion • We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves. • If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations. • #LI-MK1 #LI-Remote
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