LeoLabs, Inc. - Customer Operations & Pre-Sales Enablement Manager
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Requirements
• 10+ years in military operations, defense, space operations, or complex technical environments • Experience in customer-facing roles supporting government or enterprise stakeholders • Strong operational planning and execution skills • Ability to support both business development and post-sale execution • Fluent in English and German • Experience in space, aerospace, or national defense organizations • Familiarity with SaaS platforms or technical solution design • Experience supporting proposals or technical pre-sales efforts
Responsibilities
• Pre-Sales & Strategic Engagement • Partner with Sales to support customer discovery, briefings, demonstrations, and RFP responses • Translate mission needs into operational use cases and solution frameworks • Represent LeoLabs in customer meetings, industry events, and regional forums • Customer Operations & Enablement • Lead onboarding, structured training, and operational readiness programs • Serve as the primary operational point of contact for EMEA customers • Define success metrics and monitor adoption and usage • Provide operational leadership during exercises or critical events • Cross-Functional Collaboration • Work closely with Product and Engineering to represent customer requirements • Develop playbooks and improve operational processes across the customer lifecycle
Benefits
• At LeoLabs, we’re building the living map of activity in space. Through our proprietary global radar network and AI-enabled analytics platform, we collect millions of measurements daily on more than 25,000 objects in low Earth orbit (LEO). Our radar-powered intelligence protects billions in assets, monitors adversarial behavior, and ensures safe operations for commercial and government missions. • We’re not just building technology, we are redefining global security, safety, and transparency in space. As orbital activity accelerates and threats grow more complex, LeoLabs is a trusted partner for Space Domain Awareness, Space Traffic Management, and Satellite Operations for top-tier space operators and allied defense organizations. • If you're looking to work on mission-critical challenges at the forefront of aerospace, national security, and AI, your impact starts here. • LeoLabs is seeking a mission-driven Customer Operations & Pre-Sales Enablement Manager to support both customer success and growth across the APAC region. • This role blends strategic pre-sales engagement with post-sale operational support. You will partner with Sales during pursuit efforts to shape mission-aligned solutions, then lead onboarding, training, and operational enablement to ensure customers achieve measurable outcomes. • You will act as a trusted advisor to government, defense, and commercial partners — translating mission requirements into operational workflows and ensuring long-term adoption of LeoLabs’ capabilities. • Global workforce: flexible remote/hybrid opportunities • Work on complex, meaningful missions with real-world impact • Unlimited paid time off for most roles • Competitive salary and equity packages • Comprehensive health, dental, and vision coverage • Access to the forefront of commercial space operations and defense innovation
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