SuccessKPI Inc. - Senior Analytics Consultant
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Requirements
• Bachelor’s degree in Computer Science, Computer Engineering, BSE (Mechanical, Electrical, Industrial), Information Systems, Mathematics, Economics, or related experience. • Completion of 1+ AWS certification or related cloud experience, a plus • Experience in implementing MicroStrategy Reports, Dashboards and Freeform SQL reports is a must • Strong working knowledge of SQL and ability to write and tune complex queries. • Hands-on experience with RedShift is a plus • Linguistics, behavioral science background • Speech and Text skills with ability to build framework to ID topic trends • Ramp & ongoing monitoring • Analytics skills with end-to-end date flow knowledge • Quality management skills including ability to build framework, scoring mechanisms and provide improvement recommendations • opportunities for improvements • Strong interpersonal, verbal and written communication skills to deliver your message to varied audiences (e.g., client stakeholders, delivery teams, etc.) • Strong analytical and logical problem-solving approach (Identify, describe, resolve) • Adaptable individual who can create structure in ambiguous or rapidly changing environments • Highly self-motivated and able to work independently as well as provide direction to team and defines what needs to be done
Responsibilities
• Leverage analytics tools to derive business insights • Collaborate with clients and internal teams to analyze, design, & deliver innovative call center analytics solutions for a wide variety of industries. • Work closely with both IT and business clients, to best align business needs with technical capability/ feasibility • Work with client and consultant teams to design and build systems using our AI/Machine Learning technology stack • Conduct and participate in client white-boarding sessions, workshops, design sessions, and project meetings as needed, playing a key role in client relations • Document best practices to increase our knowledge base
Benefits
• Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work • Opportunity to work for a fast-growth global company in the rapidly growing analytics space • Opportunity for career development and growth opportunities as we grow and scale • Opportunity to build industry relationships and work alongside seasoned industry experts • Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day - YOU HAVE A VOICE AT SUCCESSKPI! • Virtual Work opportunity • Opportunity to work and help shape a fast-growing company • Paid Leave / Paid Time Off • Medical Insurance • Accidental Disability Coverage • Development and career growth opportunities at one of the coolest companies around, if we do say so ourselves • Medical Insurance
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