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Binance - Accelerator Programme - Campaigns Operations, Binance Square

Hong Kong; Malaysia; Singapore; Taiwan3d ago

In Office APAC Cryptocurrency Payments Co-op Mandarin Square Content Creation Reporting Documentation Campaign Management

Requirements

• Recent graduate, with a strong interest in crypto, blockchain, and digital communities. • Past experience in Web3, content or creator economy is a plus advantage. • Strong bilingual communication skills in English and Mandarin, with the ability to effectively engage vendors and internal stakeholders across regions. • Execution excellence with attention to details and a high level of patience and accountability. • Good communication and collaboration skills with ability to think critically and solve problems independently. • Resourceful, proactive, and eager to learn in a fast-paced, entrepreneurial environment.

Responsibilities

• Assist in the full lifecycle of Square campaign operations, including drafting campaign documentation, managing backend configurations, coordinating on-site promotions (banners, push notifications, and pop-ups), overseeing campaign launches, tracking ongoing progress and post-campaign management. • Collect & extract frequently-appeared cases from user inquiries, work with Product and Tech teams to debug issues, verify fixes, and reduce the number of potential user cases. • Handle escalated user tickets from the Mod & Customer Service team, maintain FAQs and other user documents to ensure consistent communication and improve user experience. • Monitor real-time campaign data and deliver post-campaign reports with actionable insights for future optimization. • Plan, coordinate, and launch integrated growth initiatives and campaigns in partnership with cross-functional teams to accelerate scalable user and content growth.

Benefits

• Shape the future of finance • Collaborate with world-class talent in a user-centric global organization with a flat structure • Tackle challenging projects in a fast-paced and innovative enviornment with autonomy • Thrive in a results-driven workplace with opportunities for career growth and continuous learning • Competitive salary and company benefits • Remote-first, work-from-home arrangement (may vary depending on the nature of the role and team)