funxyz - Client Success Manager
Requirements
• 5+ years in client success or technical account management, owning named enterprise accounts at an API, infrastructure or payments company. • Technical range to follow an integration and answer most questions yourself. You do not need to write production code. • Strong AI skills and real fluency with Claude or an equivalent — already using it to do more than you otherwise could. • Honest and forthright. You can run a difficult conversation, a renewal and a pricing discussion rather than defer any of them. • Excellent async operator across time zones, and a strong internal communicator with engineering, product and design. • Crypto experience, particularly DeFi protocols, perps venues, prediction markets or exchanges. • Payments or on-ramp background. • SQL, or enough familiarity with a BI tool to answer your own data questions. • ## What Sets You Apart • You have held accounts where a slow answer had a real cost. • You are happy hosting clients and working a conference, and you also do the unglamorous operational work. We need both, not one. • When a process is broken you document it, automate it or kill it. • You would rather tell a client an uncomfortable truth early than a comfortable one late.
Responsibilities
• Own enterprise relationships. A named share of the book: standing syncs, regular reviews, escalation when something breaks, and meeting clients in person. • Be the second pair of hands. Cover the rest of the enterprise book so no client depends on one person being available. • Own renewals and expansion. Keep your accounts renewing, spot the client whose usage has outgrown their tier, and keep our CRM straight enough that nothing is a surprise. • Take mid-market, then automate it. Triage and kickoff for your share of mid-market, and build the self-serve alternative with the Client Success lead. • Use AI, and speak EPD. Claude daily for drafting, data and turning recurring client questions into documentation rather than a faster reply — and give engineering, product and design the written context they need without becoming a bottleneck.
Benefits
• ● Shape the future of payments and programmable money • ● Work with bleeding-edge tech in a domain where innovation moves fast • ● Join a mission-driven team focused on access, openness, and trust • ● Be a key contributor, not just a cog—your work will ship fast and matter • ● Collaborate with top-tier protocols, builders, and financial infrastructure providers • Location and Work Environment: • This role is primarily in-person at our Singapore Headquarters. We work together Monday through Thursday for fast, iterative collaboration and optional WFH Fridays to reset and recharge.
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