Merchant Implementation Manager

ShipBob, Inc.Remote - India2d ago

Remote Senior APAC E-commerce Logistics Implementation Manager Advisor Excel Coaching Reporting Shopify E-commerce

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Requirements

5-10 years of experience in Merchant Implementation, Merchant Success, or a similar role.
Excellent presentation skills with the ability to engage and educate diverse audiences.
Excellent project management skills with a proven track record of delivering results.
Keen perceptive intelligence in assessing merchant needs and driving solutions to meet those needs.
Exceptional verbal and written communication skills.
Experience collaborating cross-departmentally to deliver comprehensive solutions for merchants.
Experience with E-Commerce platforms such as Shopify, BigCommerce, Magento or WooCommerce is highly valued.
Bonus: Experience using Jira, Excel, PowerPoint, Monday, Salesforce, or similar tools.

Responsibilities

Project Management:
Establish and maintain communication with key stakeholders and set expectations for project timelines and milestones.
Monitor task completion to ensure alignment with project deadlines.
Maintain comprehensive project documentation, including meeting notes, timelines, progress report and key deliverables.
Consultation: Understand Merchant Needs and Goals
You will review solutions requirements and success criteria for the project and consult the merchant through onboarding ShipBob.
Serve as the primary point of contact and advisor across multiple merchants during the implementation phase.
Configuration: Assist Merchants to Setup and Optimize the ShipBob Software
Configure ShipBob solutions and services to meet the merchant's goals based on the Scope of Work (SOW) provided by ShipBob Solutions Engineers.
Support our merchants to configure standard integrations with ShipBob's software solutions, successfully utilize them to manage their order fulfillment.
Work directly with ShipBob Operations teams to coordinate and develop the setup and roll out of our fulfillment services to ensure seamless operations.
Onboarding: Coach and Guide Merchants to Success
Educate and train the main point of contact on effectively utilizing the ShipBob dashboard and services, providing tailored guidance based on the merchant’s specific needs and dashboard configurations.
Adoption: Drive Merchant Use of Key ShipBob Features
Align merchant objectives with ShipBob’s capabilities to drive the use and adoption of key functions and features.
Additional duties and responsibilities as necessary.

Benefits

Medical, Term & Accidental Insurance
All Purpose Leave (casual & sick time): 12 days
Earned Leave: 15 days
Public Holiday: 12 days
Generous Maternity & Paternity Leave
Quarterly Wellness Day
Work From Home Allowance
See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.
The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain.
Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.