Noctrix Health - Therapy Support Specialist
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Requirements
• High school diploma required • An associate or bachelor’s degree in biology or a health-related field is encouraged and preferred for many promotional opportunities • Exceptional positive attitude, consistently demonstrating a willingness to go above and beyond in helping individuals navigate their challenges, while providing empathetic support and solutions with patience and understanding • Proven customer service excellence, with a strong ability to empathize and effectively communicate complex technical solutions to non-technical users, ensuring a positive and supportive experience for patients seeking therapy or technical assistance • Excellent verbal and written communication skills, with an outstanding ability to communicate and collaborate effectively • Ability to understand, convey, coach, and teach others about the clinical aspects and technical use of the product • Ability to diagnose complex customer issues cross-functionally with minimal guidance, using new technologies • Strong problem-solving and troubleshooting skills • Strong sense of ownership and accountability • Ability to multitask and handle multiple priorities in a complex, challenging environment • Previous experience in the sleep or neuromodulation industries is considered a plus • Experience with Salesforce is considered a plus • This is a full-time, remote position with the potential for up to 10% travel during the first year
Responsibilities
• Represent Noctrix in direct virtual patient interactions, including application training, product demonstrations, and proactive and reactive therapy support • Serve as a consultant to clinicians and technicians during the implementation process and calibration sessions to ensure the smooth and effective integration of our product • Capture therapy support needs and provide valuable feedback to the product management and development teams • Collaborate with clinicians and functional organizations to recommend content for training courses and materials • Maintain existing relationships with patients, as well as our clinical and business partners • Accurately input and manage customer interactions in Salesforce to ensure accurate and up-to-date data capture for client relationship management
Benefits
• Base Pay: $55,000 to $75,000 per year + bonus + stock options
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