Growe Talents - Customer Support Quality Specialist

• Advanced or Upper-intermediate English verbal and written proficiency; • Fluent in Spanish; • Experience in customer service or support, with at least 1 year in a quality assurance or specialist role; • Strong ability to analyze data, identify trends, and generate actionable insights to improve support quality; • Experience in creating reports, dashboards, and presentations using tools like Excel, Google Sheets, PowerPoint, or specialized reporting software. • It's a perfect match if you have those personal features: • Self-motivated, able to learn and work independently in global teams; • Ability to communicate with discretion and professionalism when confidentiality is needed; • Excellent verbal and written communication skills to effectively deliver feedback, write reports, and communicate with team members. • Our clients offer competitive benefits to support your professional and personal growth, including: • Health & Wellness Focus; • Global Medical Coverage; • Growth Opportunities; • Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);