ncontracts - Customer Support Specialist 1
Requirements
• 3+ years of experience in software support or a banking/financial institution environment • Knowledge of mortgage compliance and regulatory environments, including HMDA, CRA, Fair Lending • High level of proficiency in the installation, use, and troubleshooting of software systems • Excellent written and verbal communication skills • Undergraduate degree preferred, or equivalent combination of education and experience • Salesforce experience, especially Service Cloud • Experience with Help Desk or case management ticketing systems • Familiarity with SaaS support environments • Strong Excel and reporting background • Experience participating in software testing or product release coordination • Experience with NMLS Mortgage Call Reports • Work / Team Environment • A fun, fast-paced work environment that encourages teamwork and strong customer service skills. This position is primarily remote, utilizing standard office equipment including computers and phones, with regular video conferencing.
Benefits
• A fun, fast-paced work environment • Responsible PTO Plan that meets or exceeds state and local medical and family leave laws • 11 paid holidays • Community and social events to keep you connected and engaged • Medical, Dental and Vision insurance • Company-paid Group Life Insurance, Short- and Long-Term Disability • Flexible Spending Account & Health Savings Account • Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice • Pet Insurance • 401 (k) with company match with eligibility on Day 1 of employment • 2 Paid Volunteer Time Off Days • And much more! • Part-Time, Temporary, Contractor, and Intern positions are not eligible for company benefits, including paid time off, health insurance, and other employee benefit programs. • AAP/EEO Statement
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