Cresta - Senior Partner Solutions Manager
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Requirements
• 5+ years of experience working in the Contact Center space • Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments • Desire to be a platform expert and provide technical guidance • Ability to translate business requirements into technical solutions • Proven ability to work cross-functionally with Sales, Product, and Engineering teams • Excellent communication skills — able to explain complex technical concepts clearly to diverse audiences • Strong project management and organizational skills
Responsibilities
• Partner Enablement & Technical Strategy • Serve as the primary technical point of contact and platform expert for technology and solution partners • Lead partner onboarding, training, and ongoing enablement initiatives • Develop and deliver solution workshops, technical certifications, and best practice documentation • Support partners in designing scalable, high-impact programs for joint customers • Solution Development & Integration • Collaborate with partners to define and build joint go-to-market strategy. • Translate customer and partner requirements into achievable outcomes. • Work cross-functionally with Product, Professional Services, and Sales to prioritize partner-driven roadmap items. • Lead Technical Validation • Support partner-influenced deals through demos, proof-of-value engagements, and ROI workshops. • Educate partners on how to position and technically validate Cresta alongside their own services and platforms. • Go-to-Market & Revenue Acceleration • Collaborate with internal and partner Sales teams to support partner motions for both technical and solution partners • Provide technical support during partner-led sales cycles, including demos, solution validation, and RFP responses • Identify new joint use cases and vertical-specific opportunities • Track and report on solution adoption and partner performance metrics • Ecosystem Growth & Optimization • Identify technical gaps or friction points in partner implementations. • Partner with enablement to develop scalable training materials, customer and partner facing collateral, and sales assets • Gather structured feedback from partners to inform product improvements • Ensure consistent quality across partner-delivered implementations
Benefits
• We offer a comprehensive and people-first benefits package to support you at work and in life: • Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Flexible PTO to take the time you need, when you need it • Paid parental leave for all new parents welcoming a new child • Retirement savings plan to help you plan for the future • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • In-office meal program and commuter benefits provided for onsite employees • Base: $160,000 – $185,000 + Variable • Compensation for this position includes a base salary, variable (OTE), equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in USA, and offer competitive local pay and benefits. Your recruiter can provide further details. • We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [email protected]
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