clickhouse - Technical Account Manager Architect - EMEA
Requirements
• 5+ years in a hands-on, customer-facing technical role after the sale, whether your title was TAM, solutions architect, professional services, senior support or something else • Specialist depth in data modeling, query performance and integration on distributed or analytical databases • Hands-on SQL. You regularly write complex queries from scratch, and tune and debug them yourself • Experience owning a small book of high-touch enterprise accounts, where you know each customer's architecture in depth • Hands-on cloud experience (AWS, GCP and/or Azure) and a working knowledge of Kubernetes • You explain technical trade-offs clearly, to engineers and to executives • Fluent English and Hebrew • Experience with ClickHouse, or with other analytical databases such as Snowflake, BigQuery, Redshift or Druid • Involvement in open source, as a user, contributor or community member • You'll be based in Israel. Travel to customer sites is part of the job, up to 35% of your time, within Israel and throughout EMEA • You'll join our EMEA Support Services team, where Support Engineers, Consulting Engineers and TAM Architects work as one team • You'll be part of the on-call rota, about one week a quarter, with time off in lieu if you're paged at a weekend • A 30-minute call with our recruiter • A conversation with the hiring manager • A take-home exercise, designed to take four to five hours, with three working days to complete it • A 90-minute technical interview with the team: you'll walk us through your take-home, then join a working session where you write and tune SQL live • A final conversation with our VP of Support Services • References, then an offer
Responsibilities
• Run a regular cadence with 4 to 8 strategic accounts (weekly, fortnightly or monthly, depending on the project), plus quarterly health checks and business reviews, on site where it helps • Lead onboarding, where the decisions that are hardest to reverse get made: schema and data modelling, table engines, ingestion, migration and query design • Once customers are live, keep performance and cost on track as they grow, and help them onto new use cases • Work closely with Support: take ad hoc cases alongside support engineers, and own escalations for your accounts, with regular case reviews and a direct line into L3 engine • Work with the right people for each piece of work: Partner with Solutions Architects on new use cases and proof of concepts, and bring in Consulting Engineers for hands on projects in • Write it down: documented setup and configuration, knowledge base articles and reference architectures that help other customers too
Benefits
• Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries. • Healthcare - Employer contributions towards your healthcare. • Equity in the company - Every new team member who joins our company receives stock options. • Time off - Flexible time off in the US, generous entitlement in other countries. • A USD$500 Home office setup if you’re a remote employee. • Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites. • CULTURE - WE ALL SHAPE IT • As part of a rapidly scaling start-up, you will be instrumental in shaping our culture. • Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse. • EQUAL OPPORTUNITY & PRIVACY
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT