Spring Health - Senior Program Manager, Dedicated Workplace Teams
Requirements
• 4+ years of experience in program management, operations, customer-facing delivery, or similar cross-functional roles • Strong experience leading complex, multi-stakeholder work in ambiguous environments • Proven ability to drive outcomes through influence rather than direct authority • Strong operational judgment and ability to balance customer needs, internal constraints, and competing priorities • Excellent communication, organization, and stakeholder management skills • Ability to synthesize cross-functional inputs into clear plans, priorities, and next steps • Track record of identifying risks early and driving practical solutions • Experience improving processes or operating models to support stronger execution • $97,000 - $113,500
Responsibilities
• Lead program management for a dedicated onsite program, including planning, timelines, stakeholder alignment, and follow-through • Serve as the primary operational lead, ensuring progress against commitments, milestones, and service expectations • Drive clarity on priorities, owners, decision points, and next steps across workstreams • Maintain visibility into program progress, risks, and dependencies, and escalate issues as needed • Collaborate across Customer Success, Clinical Operations, Analytics, Marketing, Product, and other partners to support strong program management • Align stakeholders on timelines, dependencies, handoffs, and readiness needs • Review and integrate cross-functional inputs to ensure plans and materials reflect customer context and priorities • Serve as a trusted operational partner to customer contacts and support customer readiness, change management, and adoption • Partner on customer-facing reporting and business reviews, ensuring materials are accurate, actionable, and aligned to commitments • Build and improve program management processes, tools, and operating rhythms to strengthen visibility, accountability, and execution • Onsite program priorities are managed with clear plans, ownership, and follow-through • Cross-functional partners are aligned on roles, timelines, dependencies, and next steps • Risks and issues are surfaced early and addressed with clear mitigation plans • Internal and customer stakeholders experience the onsite program as organized, responsive, and well managed • Program management processes improve visibility, accountability, and consistency without creating unnecessary overhead
Benefits
• Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. • One Medical • Employer sponsored 401(k) match of up to 2% for retirement planning • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. • We offer competitive paid time off policies including vacation, sick leave and company holidays. • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. • Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. • Carrot • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription • Wellhub • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care • BrightHorizons • Up to $1,000 Professional Development Reimbursement a year. • $200 per year donation matching to support your favorite causes. • Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. • Not sure if you meet every requirement? • Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values • Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: • Our Values • Our privacy policy: https://springhealth.com/privacy-policy/ • Our privacy policy: • https://springhealth.com/privacy-policy/
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