Elastic - Senior Program Manager, Revenue Operations
Requirements
• 5+ years in Program Management, Revenue Operations, or GTM Strategy & Operations in a B2B SaaS organization • Proven experience running cross-functional programs that span multiple organizations • Direct exposure to Field Engineering, Solutions Architecture, Customer Engineering, Technical Sales, or Support organizations • Systems-level thinker: able to identify how a change in one part of an operating model creates downstream effects elsewhere • Highly organized, analytical, and data-driven; comfortable in SQL, G-Sheets, and Salesforce — able to build the analysis that supports the program • Top-notch communicator, able to transition fluently between working sessions with senior leaders and detailed execution conversations with analysts and ICs • Comfortable operating with ambiguity, proactively structuring abstract problems to drive it to a concrete outcome • BS/BA in Business, Finance, Operations, or equivalent experience • Additional Information - We Take Care of Our People: • As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. • We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do. • Competitive pay based on the work you do here and not your previous salary • Health coverage for you and your family in many locations • Ability to craft your calendar with flexible locations and schedules for many roles • Generous number of vacation days each year • Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service • Up to 40 hours each year to use toward volunteer projects you love • Embracing parenthood with a minimum of 16 weeks of parental leave
Responsibilities
• Own the design and delivery of programs that cut across Field Engineering and Support, including annual planning, execution model development, and operational rhythm standardization • Serve as the primary owner of our canonical operating models: how we run QBRs, how we structure planning cycles, how we build feature adoption plays, how we define and communicate execution norms across geos • Coordinate fiscal year planning activities across both organizations, including headcount & allocation, quota setting, territory carve, and roll-out • Define the standard for how our internal customers operate - the rhythms, templates, and frameworks that Senior Analysts then localize for their specific org and geo • Build the feedback loop that ensures geo-specific nuance helps shape the standard rather than accumulate as silent workarounds • Partner with FE and Support management to identify gaps between how teams are operating today and how they should be operating, then design solutions that close those gaps durably • Identify cross-functional processes that are ripe for automation, and partner with Senior Analysts and systems teams to build solutions that reduce execution burden across the team • As automation creates capacity, redirect that capacity toward higher-order critical initiatives - act as a key voice in deciding where the team should spend its time • Establish repeatable communication, documentation, and training protocols that drive successful adoption of new processes, tools, and operating models • Collaborate with Sales Operations, IT, Finance, and Business Systems to identify dependencies and build comprehensive solutions
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