Lirio - Lead, Software Quality Assurance

• Quality Assurance Leadership (50%) • Lead the design, implementation, and execution of comprehensive test strategy across APIs, services, event-driven workflows (Kafka), and UI surfaces. • Own and evolve automated test coverage (unit, integration, contract, end-to-end) and maintain a risk-based manual test strategy where automation is not practical. • Ensure test coverage for functional, regression, integration, performance, and reliability testing (timeouts, retries, idempotency, failure modes). • Advocate for quality engineering practices (TDD where appropriate, CI quality gates, code review standards, and testability in design). • Define and maintain quality gates in CI/CD (e.g., minimum coverage thresholds, contract test pass, critical path E2E pass, vulnerability scan pass where applicable). • Partner with Cloud/SRE to validate release readiness via observability (logging, metrics, tracing) and operational dashboards • Embed quality and testability considerations into feature and system design by reviewing application logic, APIs, data models, event contracts, and UI workflows in partnership with engineers. • Establish and enforce standards for automation quality, including flakiness reduction, stabilization practices, clear ownership, and expectations for timely remediation of broken or unreliable tests. • Define and document QA processes and best practices. • Product Owner & Development Support (10%) • Collaborate with product owners and developers to clarify requirements and acceptance criteria. • Participate in backlog refinement and sprint planning to ensure testability of features. • Facilitate agile ceremonies as needed. • Mentorship & Subject Matter Expertise (25%) • Build and maintain shared QA practices, documentation, and knowledge-sharing mechanisms (playbooks, training, cross-coverage) to avoid single points of failure across squads and releases. • Standardize testing approaches for event-driven systems, including message schema validation, backward compatibility, replay scenarios, idempotency, ordering assumptions, and failure handling (Kafka and similar messaging technologies). • Continuous Learning & Innovation (10%) • Stay current with industry trends, tools, and technologies in software testing. • Promote continuous improvement and innovation within the QA team. • Evaluate and adopt tooling that improves cycle time (local test environments, ephemeral environments, test data management). • Production Support & Issue Resolution (5%) • Support production releases, participate in incident triage, and drive root cause analysis with Engineering, SRE/Cloud, and Customer Operations. • Track defect escape trends and drive corrective actions (test additions, gating changes, process improvements). • Triage and resolve defects, collaborating with development and support teams. • Other • Regular and reliable attendance. • Perform other duties as assigned.