dandy - Senior IT Engineer, New Vertical
Requirements
• 4+ years in an IT implementation, technical onboarding, or field/remote support role • Hands-on experience with dental practice management systems (PMS) — you know how practices actually run their technology • Strong working knowledge of remote access tools (TeamViewer, RemotePC, Splashtop, AnyDesk, or equivalent) and network fundamentals • Experience managing a high-volume workload — you've handled 20, 30, 40+ concurrent implementations and know how to keep quality high across all of them • Clear, confident communicator — equally effective explaining a network issue to an IT director and walking a front desk coordinator through a setup step • Experience in a dental, healthcare, or health tech environment • Familiarity with dental imaging software or intraoral scanner platforms • Familiarity with HIPAA and other healthcare compliance frameworks • Background in, or appetite for, a sales engineering or solutions consulting path long-term • For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.
Responsibilities
• Remotely execute technical implementation for dental practices from contract signature through go-live, owning quality and time-to-live at every step • Improve the process. Starting with our kanban-style workflow — tracking status, prioritizing work, and keeping nothing from falling through the cracks. You’ll be responsible for finding opportunities for automation, improving communication, and increasing productivity (measured by time spent in onboarding) • Configure and troubleshoot integrations with dental practice management systems (PMS) — Dentrix, Eaglesoft, Curve, Open Dental, Denticon and others • Set up and support remote access tools and network configurations at the practice level • Communicate directly with IT Managed Service Providers (MSPs) hired by the dental practice to onboarding vendors like us. You’ll introduce Codent, share our compliance and security documents, and build relationships while representing the company and product. • Manage virtual machines hosted by AWS. These windows servers run ETL pipelines that make our product work. • Handle inbound and outbound contact with doctors, office managers, and practice staff — by phone and email — with the clarity and patience that earns trust. • Manage inbound support volume (including occasional phone line inquiries) and route or resolve issues appropriately • Partner cross-functionally with our Customer Success, Product, and Sales teams to surface patterns, close gaps, and improve the onboarding experience over time
Benefits
• Actual compensation for roles will vary based on factors including the candidate's location, skills, qualifications, and experience. • Please note that compensation listed for U.S. based roles applies only to candidates working in the United States. Candidates hired outside the U.S. will receive regionally adjusted compensation. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Please note that candidates may have a maximum of two active applications at a time. We encourage you to apply to the roles that best align with your skills, experience, and interests so we can better focus on finding the right fit for you. • Thank you for your understanding and interest in our opportunities! • or drag and drop here • Please provide a link to your LinkedIn profile. If you do not have one, please enter "n/a". • Please select all that apply. • Campus Recruiting • Dandy Career's page • You know someone who works here • By selecting “Yes”, you agree to receive text messages from us about your job application. Message frequency varies, and message and data rates may apply. Learn more in our Privacy & SMS Policy. • I consent to the processing of my personal data for the purpose of evaluating my application, in accordance with Dandy’s Privacy Policy. • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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