loadsmart - Internal Customer Support
Remote - São Paulo+ Equity4w ago
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Requirements
• 3+ yrs product/ops support (SaaS or internal systems). • Troubleshoot workflows; isolate root cause (system/data/process); SQL a plus. • Fluent English; clear updates for non-technical users. • Tools: Zendesk/Jira/Salesforce preferred; maintain a searchable knowledge base. • Partner with Product/Engineering; manage stakeholder expectations. • WORKING AT LOADSMART: • Competitive base salaries - we believe in rewarding top talent • Extremely competitive Equity package - become a shareholder in our company! • Loadie Time Off - PTO and sick days without a limit
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