Wand - People Ops Lead
Requirements
• 7+ years of experience in People Operations, HR, or Talent Acquisition, with at least some time in a senior or lead capacity • Experience managing or mentoring at least one direct report — you know how to delegate, develop, and hold people accountable • Proven experience owning full-cycle recruitment across multiple role types and levels — not just coordinating, but building and running the process end-to-end • Experience hiring across different employment structures: US full-time employees, global contractors, and offshore teams • Hands-on experience for payroll and employee management • Hands-on benefits administration experience — you understand what benefits programs look like across different geographies and employment types, and know how to manage vendors, renewals, and employee communications • Experience with invoice processing and supporting tax-related documentation, filing prep, and coordination with external accountants • Strong understanding of HR operations fundamentals — employment contracts, compliance, payroll coordination, and employee lifecycle management • Experience with people development: giving feedback, building frameworks, coaching managers • Genuine interest in organizational design and building scalable people infrastructure • Excellent written and verbal communication skills in English • Strong organizational skills with the ability to manage multiple workstreams simultaneously • High degree of discretion — you will handle confidential compensation, benefits, tax, and personal data • Self-starter who takes ownership without waiting to be told what to do • Experience working in a fast-growing tech startup or with distributed/remote-first teams • Familiarity with tools like Gusto, Deel, Applicant Tracking Systems such as Ashby, Linear, Slack, and Google Workspace • Background in gaming, gaming culture, or tech-adjacent industries • Experience designing L&D programs or career frameworks from scratch • Track record of running employee engagement programs with measurable impact • Experience managing benefits and compliance across US and international geographies simultaneously
Responsibilities
• Talent Acquisition — Full Company • Own end-to-end recruitment for all Wand roles globally—US-based corporate hires (marketing, product, engineering, operations) and offshore contractor roles alike • Serve as the primary talent gatekeeper across all hiring: conduct initial screens to assess qualifications, cultural fit, and alignment with Wand's values before passing candidates to hiring managers • Partner closely with hiring managers to understand role requirements, write job descriptions, and build evaluation criteria • Manage all candidate experience in Ashby—keeping pipelines clean, feedback documented, and communication timely • Build and maintain talent pipelines for both immediate and future hiring needs • Track and report on recruitment metrics: time-to-hire, offer acceptance rates, pipeline health, and sourcing channel effectiveness • Continuously improve how we source, evaluate, and close candidates—including building out a referral program and external sourcing strategies • Team Management • Manage and develop one direct report — a People Operations Administrator who handles day-to-day HR admin execution across onboarding, offboarding, system access, and scheduling • Set clear priorities and delegate effectively, ensuring the team stays unblocked and work gets done to a high standard without your direct involvement in every task • Coach and develop your direct report, helping them grow in their role and take on increasing ownership over time • Build a collaborative working relationship that allows you to focus on strategy and judgment calls while they focus on execution • HR Operations & Administration • Own the full employee lifecycle for all team members — you set the process and standards; your direct report handles day-to-day execution • Oversee US full-time employee operations in Gusto, including payroll, benefits enrollment, tax compliance, and system maintenance • Oversee international contractor operations in Deel, including contract creation, payment processing, and compliance documentation • Own invoice review and approval for contractors and vendors; ensure accurate payment and proper documentation • Lead tax filing coordination — maintain and organize tax-related documentation, work with external accountants and tax advisors, and ensure records are accurate and ready for filing • Oversee company mail management, including routing, scanning, and actioning physical correspondence • Ensure employee records, compensation tracking, and access rights logs are kept accurate and up to date • Oversee the employee referral program and Google Groups / system access management • Coordinate incentive and bonus payments in collaboration with leadership • Ensure compliance with applicable labor laws and contractor requirements across all geographies • Serve as the primary HR point of contact for all team members globally
Benefits
• Own and manage benefits programs across all employment types—US full-time employees, global contractors, and offshore team members • Develop a deep understanding of the current benefits landscape for each employee type and geography, and proactively identify gaps or improvements • Evaluate, negotiate, and manage relationships with benefits providers and vendors • Ensure all team members clearly understand their benefits and how to use them; create accessible resources and documentation • Stay current on benefits trends and market benchmarks to keep Wand competitive in attracting and retaining talent • Manage benefits renewals, open enrollment processes, and ongoing administration • Performance Management & People Development • Own performance management across the company — build the framework, run the cycles, and ensure managers are having the right conversations with their teams • Partner with leadership to define what good performance looks like at each level, and build the tools to measure and communicate it consistently • Build and run a structured feedback process that helps people grow — not just annual reviews, but ongoing development conversations • Identify skill gaps and training needs across teams; develop or source learning resources to close them • Create clear career pathways and growth frameworks so team members understand how they can develop within Wand • Coach managers and team leads on how to give effective feedback, handle underperformance, and develop their people • Support high performers in identifying stretch opportunities and building toward more senior contributions • Organizational Development • Partner with leadership on org design as the team scales—thinking about structure, spans of control, and how to organize for execution • Maintain and evolve SOPs, onboarding documentation, and guidelines across all domains (QA, Maps, Support, Content) so they stay current and useful • Identify organizational bottlenecks and work cross-functionally to resolve them before they slow us down • Build the internal infrastructure (processes, tools, documentation) that allows Wand to scale its team without losing quality or culture • Drive workforce planning conversations: help leadership think ahead about headcount, roles, and timing • Culture & Employee Engagement • Own Wand's culture — define what it means in practice, embed it into how we hire, onboard, develop, and recognize people • Design and run engagement initiatives that make the whole team feel connected to Wand's mission, whether they're in the US or the Philippines • Plan and execute the annual team offsite, including logistics, agenda design, and all-hands preparation • Monitor team sentiment across the org and proactively surface issues or themes that need leadership attention before they become problems • Ensure the offshore team feels as connected to Wand's culture and direction as anyone on the US team • Fully remote work arrangement • Opportunity to build the people function at a fast-growing, product-led gaming company • A team of people who genuinely love games and care about the work they do • Please submit your resume.
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