Alpaca - Product Operations Lead
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Requirements
• Experience: Proven track record in Product Management or technical operations roles, with a focus on FinTech, Brokerage, or Payments platforms; including leading cross-functional projects and securing resources against competing initiatives. • Leadership: Exceptional prioritization and judgment. Proven ability to measure product impact against risk and cost, influence senior stakeholders, and successfully defend "not now" decisions with clear, actionable data. • Leadership: • Automation Obsessed: A deep, demonstrated passion for following and applying workflow automation and AI trends pragmatically to brokerage operations. • Automation Obsessed: • Operational Knowledge: Strong functional knowledge of brokerage or financial operations (settlements, reconciliations, client money, best execution, etc.) and regulatory compliance/risk mitigation. • Operational Knowledge: • Financial Infrastructure Knowledge: Experience working with broker-dealer platforms, clearing firms, or trading infrastructure, with exposure to post-trade operational workflows. • Financial Infrastructure Knowledge: • Technical Fluency: Proficient with data, understanding complex system boundaries, and process mapping skills. • Technical Fluency: • Who You Might Be (Nice-to-Haves): • Direct experience with tax reporting, cost basis, corporate actions, or security master systems • Strong familiarity with AI automation • How We Take Care of You: • Competitive Salary & Stock Options • Health Benefits • New Hire Home-Office Setup: One-time USD $500 • Monthly Stipend: USD $150 per month via a Brex Card • Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. • Recruitment Privacy Policy
Responsibilities
• Fix Alpaca’s operational bottlenecks for scale. • Your mission is to own and break the cycle of operational debt by transforming high-risk bottlenecks into automated, scalable solutions. You will operate as the critical bridge, ensuring Alpaca’s ambitions are balanced against operational reality to secure the foundation for parabolic growth. • Things You Get To Do: • Own Structural Bottlenecks: Own the product roadmap for Alpaca’s internal workflows and tooling. Drive root cause analysis and execute on the most complex and high-risk operational problems (e.g. AML/KYC workflows, reconciliations, corporate actions, cost basis processing, tax reporting, and security master/reference data management) • Own Structural Bottlenecks: • Automation Strategy: Design systems and leverage internal tooling, AI, and workflow orchestration, so existing operations teams can support 100x growth. Eliminate critical failure modes by automating core workflows. • Automation Strategy: • Delivery & Measurement: Define clear success metrics and SLAs. Write crisp specifications, map processes, and work cross-functionally to ship high-leverage tooling, iterating based on operational feedback. • Delivery & Measurement: • Data-Driven Prioritization: Design and manage the data framework for selecting strategic projects, blending inputs from the Risk, Sales and Support. • Data-Driven Prioritization: • Enforce Operational Readiness: Collaborate with Sales and Product to establish, manage, and enforce the operational capacity standards, acting as the critical check between ambitions and operational reality. • Enforce Operational Readiness: • Platform Strategy & Sourcing: Drive critical Build vs. Buy evaluations for core platform components, ensuring compliance and optimal platform integrity. • Platform Strategy & Sourcing:
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