DoubleVerify - Team Lead, Product Operations - Classification
Requirements
• Proven experience in a supervisory or leadership role, minimum 3 years • Strong communication and interpersonal skills. • Ability to motivate and inspire a team. • Excellent problem-solving and decision-making abilities. • Organizational and time-management skills. • If you are a results-oriented leader with a passion for driving team success, we encourage you to apply for this exciting opportunity!
Responsibilities
• Supervise and coordinate daily classification / labeling activities of team members. • Ensure all team members are up to date on training and latest policy updates • Provide guidance and support to team members, promoting a collaborative and productive work environment. • Monitor and evaluate employee performance, providing constructive feedback at least once per week and implementing improvement plans when necessary. • Ensure compliance with policies and procedures. • Identify training needs and coordinate with HQ Teams to ensure our Costa Rica site has the necessary support, knowledge and skill to perform with outstanding speed and accuracy • Foster a culture of teamwork, open communication, and continuous improvement with daily stand up meetings, calibration sessions and feedback. • Address and resolve conflicts within the team in a timely and effective manner, keeping in mind DVs CORE values PACT (Passion, Accountability, Collaboration, Trailblazing), and upholding all guidance in our company policies and EOR handbook. • Collaborate with other departments to streamline processes and enhance overall efficiency. • Track and report key performance indicators (KPIs) to upper management.
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