Nium - Sr. Analyst – Networks Relations
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Requirements
• Bachelor’s degree with 3-5 years of experiences in the Finance/Banking industry • Good knowledge of the payments industry and prior experience in Fintech companies will be added advantage. • Broad Payments product knowledge (SWIFT, ACH, payment gateways, Instant transfer, APIs, SFTP) • Strategic mindset and a desire to dive in and solve business challenges as well technical challenges. • Excellent communication and interpersonal skills • Strong analytics – able to investigate, understand and solve day to day issues. Demonstrates strong problem-solving skills in a complex environment.
Responsibilities
• Managing the day-to-day operational issues and challenges on payment processing with Network Partners and plan/execute various improvements & enhancements on Tech, Product, Business and Network Relationship fronts. • Timely escalations & complete closure of BAU tickets assigned. Analyse and devise root-level fixes, arrangements to avoid escalations. • Analyze patterns, trends on payment processing and share regular insights. • Analyse existing engagement areas with Partners and uncover potential to work on existing and new areas with Partners. Provide on the ground insights on payment experience, issue resolution & customer centricity of each Partner, to help Network Head take informed and calibrated decisions on managing flows & business with Partners, within or across corridors· • Develop strong understanding of the current process, including both Partner banks and management experience. • Engage with internal /external stakeholders suitably, evaluate alternatives to drive improvements in the speed and efficiency of payments, leveraging best practices, automation to streamline processes and reduce manual intervention. • Seeking Regular updates from partner bank on new features or enhancements and monitoring critical incidents reported if any. • Plan and organize Service meetings with Partner banks at periodic intervals. • Engage in other special projects, as needed.
Benefits
• We Value Performance: Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work. • We Care for Our Employees: The wellness of Nium’ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible working hybrid working environment (3 days per week in the office). • We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend. • We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more!
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