vandenboomassociates - Senior Systems Engineer / Solutions Architect
Requirements
• Must come from a scaled MSP, with experience supporting multiple clients/environments at once — not a single-organization IT background. • Deep, hands-on expertise in Microsoft Azure and Microsoft 365/O365 administration and architecture. • Strong security background: identity and access management, endpoint security, conditional access, and general security best practices. • Strong scripting ability, particularly PowerShell. • Experience with — or strong interest in — building automation and AI agents using tools like Claude. • Proven experience serving as an escalation point for a service desk or support team. • Experience designing technical solutions for clients, including scoping and documentation. • Strong communication skills — able to work directly with clients on technical solutions, not just internally. • Bachelor's degree in Computer Science or a related field, or equivalent hands-on experience. • Experience serving healthcare or life sciences clients. • Relevant certifications (e.g., Microsoft Certified: Azure Solutions Architect Expert, Microsoft 365 Certified: Enterprise Administrator Expert, Security+, or similar). • Experience with additional scripting/automation languages (e.g., Python). • Experience with RMM/PSA platforms common in MSP environments (e.g., ConnectWise, NinjaOne). • A senior technologist who enjoys both deep technical work and mentoring others. • Comfortable being the “buck stops here” person for the hardest technical problems. • A builder mindset — excited to create automation and tooling that makes the whole team more effective. • A fast learner who is energetic and adaptable in a fast-growing environment.
Responsibilities
• Escalation & Technical Leadership • Serve as the Tier 3 escalation point for the service desk, resolving the most complex issues across infrastructure, cloud, and security. • Mentor and train Tier 1/2 technicians; build technical documentation and runbooks that raise the team's overall capability. • Own root-cause analysis for recurring or high-impact incidents. • Solution Design & Architecture • Design end-to-end technical solutions for clients spanning Microsoft 365, Azure, identity/security, networking, and endpoint management. • Partner with sales and leadership to scope new client engagements, contribute to proposals/SOWs, and estimate effort. • Lead technical onboarding and migrations for new clients into the managed environment. • Establish and maintain architecture standards and reference designs the team can build against consistently. • Microsoft Cloud & Security Engineering • Architect and administer Microsoft 365 and Azure environments: identity (Entra ID/Azure AD, conditional access), Intune/endpoint management, Exchange Online, SharePoint/OneDrive, and Azure infrastructure. • Implement and maintain security controls across the Microsoft stack: MFA/conditional access, endpoint protection, DLP, and identity governance. • Support alignment of client environments to compliance frameworks (SOC 2, HIPAA, HITRUST) in partnership with the security team. • Automation & AI Tooling • Build automation using PowerShell (and other scripting languages) to streamline provisioning, monitoring, and remediation across client environments. • Design and build AI-assisted tooling and agents — using platforms like Claude — to automate documentation, ticket triage, reporting, and other repeatable workflows. • Continuously look for opportunities to reduce manual ticket volume through automation and self-service. • Infrastructure & Networking • Support broader infrastructure needs: server administration (Windows Server, Active Directory), virtualization, backup/disaster recovery, and core networking (firewalls, switching, VPN). • Participate in on-call/escalation rotation for critical incidents as needed.
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