ALSO - Engineering Technical Lead – Engineering Triage

Remote - Palo Alto, California, United States$170k - $210k3w ago

Remote Staff NA Diagnostics Senior Care Tech Lead Vector Linux REST Release Management Jira

Requirements

• Bachelor's or Master's degree in Computer Science, Software Engineering, Electrical Engineering, Computer Engineering, or a related technical field • 8+ years developing and/or validating embedded software, mobile applications, or cloud services, with experience in systems engineering, software quality, and engineering operations • Automotive experience a plus, including CAN protocol debugging tools (Vector, NI, etc.), DBCs, Power Management, Fault Management, DTCs, UDS, and telemetry data • Proven experience leading cross-functional investigations spanning embedded firmware, mobile apps, cloud platforms, and connected devices • Strong understanding of embedded and distributed architectures, MCU/ECU, RTOS and Linux-based systems, OTA firmware updates, hardware/software interfaces, and board-level debugging • Experience with connected product technologies such as Bluetooth, BLE, Wi-Fi, Cellular, GNSS, MQTT, and REST APIs • Working knowledge of cloud-native architectures, backend services, distributed systems, APIs, authentication, telemetry pipelines, and observability platforms • Experience with engineering lifecycle tools (Jira, Confluence, GitHub, GitLab, or similar) and hardware debugging tools (JTAG, I2C, SPI, serial consoles, logic analyzers, oscilloscopes) • Strong analytical and debugging skills, with the ability to interpret logs, traces, crash reports, telemetry, and diagnostics across software layers • Programming/scripting experience (C/C++, Python, or similar) for automating workflows, diagnostics, and reporting, plus experience with CI/CD and release management across firmware, mobile, and cloud • The salary for this position ranges from $170,000 - $210,000 per year, depending on experience, qualifications, and location. • $170,000 - $210,000

Responsibilities

• Lead the Engineering Triage function, setting technical processes and best practices for managing issues across firmware, mobile apps, cloud services, and connected systems • Own intake, prioritization, investigation, and assignment of engineering issues from customer support, field operations, and product development • Drive cross-functional root cause analysis across firmware, mobile, cloud infrastructure, backend services, APIs, connectivity, and hardware/software interactions • Partner with Firmware, Mobile, Cloud, Systems Engineering, Product, Support, Quality, Manufacturing, and Operations to resolve customer-impacting issues on time • Lead periodic triage reviews, coordinating investigations, identifying dependencies, removing blockers, and driving issues to closure • Build and maintain dashboards and metrics for issue aging, defect trends, release quality, customer impact, and engineering throughput • Improve observability by working with software teams to enhance logging, diagnostics, telemetry, crash reporting, and remote debugging • Define severity classifications, prioritization frameworks, escalation paths, and SLOs for issue management • Work with Release Management to assess issue readiness and support go/no-go decisions for firmware, mobile, and cloud deployments • Build tooling and automation for issue tracking, log collection, diagnostics, and defect reporting, and mentor engineers on debugging and incident management

Benefits

• Robust health coverage — excellent health, dental and vision insurance covered up to 100% by ALSO with FSA & HSA options • One Medical membership and dedicated insurance advocates • Rich fertility and family building benefits with Progyny • Flexible time off • We’re passionate about helping the world find a better way to get there—wherever it is you’re headed. • We’re located in the heart of Silicon Valley and have brought together a world-class team from some of the biggest brands in the technology, automotive, cycling, outdoor recreation and retail spaces. • Together we’re working hands-on to imagine, design and build an entirely new solution to a global set of transportation challenges.