AlphaSense - Desktop Software Engineering Manager
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Requirements
• 5+ years of experience in endpoint engineering, desktop platform engineering, or a related technical discipline — with at least 2 years in a people management or formal tech lead role • Hands-on background with macOS and/or Windows at a systems/configuration level, beyond standard user support; able to credibly evaluate and guide the technical work of your team • Demonstrated experience with one or more enterprise MDM platforms: Kandji/Iru, Jamf Pro, or Microsoft Intune • Experience managing or closely partnering with product engineering teams on client-side issues; comfortable reading a bug report, asking the right diagnostic questions, and holding the line on quality • Proven ability to build and run a technical function: defining process, establishing standards, and driving accountability without micromanaging • Strong written and verbal communication skills — able to translate technical issues into business impact for senior stakeholders and translate business priorities into clear engineering work for your team • Experience hiring and developing technical talent • Preferred • Experience with Kandji/Iru specifically, including Blueprint architecture and enforcement scripting • Familiarity with Electron-based desktop applications and their specific deployment, update, and permission behaviors on managed endpoints • Experience with CrowdStrike Falcon, Cloudflare Zero Trust / WARP, or Okta in an enterprise endpoint context • Background in a SaaS product company where Corporate IT and Engineering teams collaborate closely • Familiarity with Qualys VMDR or similar vulnerability management tooling • Experience operating within a formal security-focused IT program (Zero Trust, SOC 2, endpoint compliance) • Familiarity with Jira Service Management for ticket and change management workflows • For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below. • You may also be offered a performance-based bonus, equity, and a generous benefits program.
Responsibilities
• Desktop Application Quality & Diagnostics • Ensure the team is testing new desktop application releases against the managed device baseline before broad internal rollout • Own the team's relationship with product engineering as it relates to how AlphaSense desktop applications behave on managed employee endpoints • Define the standard for how the team captures and communicates diagnostic data (logs, traces, environmental context) to product engineering in a way that accelerates resolution • Establish and maintain a process for reproducing, triaging, and escalating employee-reported desktop application issues — including crash analysis, update failures, OS permission conflicts, and performance degradation • Program Management & Stakeholder Alignment • Maintain visibility into the health of the endpoint fleet and the desktop application experience, and report proactively on trends, risks, and improvements • Coordinate with Integrated IT leadership on resourcing, prioritization, and roadmap planning • Contribute to the Secure IT initiative by owning the endpoint engineering workstream within the broader Corporate Technology program • Team Leadership & Function Building • Hire, onboard, and develop a team of 2–4 Desktop System Software Engineers, with a focus on building deep technical capability in endpoint engineering and desktop application diagnostics • Define the operating model for the function: how issues are triaged, escalated, diagnosed, and resolved; how the team interfaces with product engineering; and how work is tracked and reported • Build and maintain a culture of engineering rigor — runbooks, documentation, automation, and post-incident review — rather than reactive ticket-chasing • Set clear expectations, provide regular feedback, and support career development for each team member • Represent the Desktop Engineering function in cross-functional forums and planning cycles • Endpoint Engineering & MDM • Collaborate and contribute on the strategy and execution of macOS and Windows endpoint management across the enterprise fleet via Kandji/Iru and Microsoft Intune • Guide the team in designing and maintaining enrollment workflows, configuration profiles, compliance policies, and custom automation scripts • Help ensure software deployment, patch management, and application control strategies are current, scalable, and aligned with the Security team's enforcement posture • Partner with Security on EDR (CrowdStrike Falcon), Zero Trust (Cloudflare WARP/Gateway), and identity (Okta) integrations at the endpoint layer, representing the endpoint engineering perspective in policy decisions
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