PagerDuty - Forward Deployed Engineer (SDEV)

• 8+ years of experience building and shipping production software across team boundaries (assessed against PagerDuty Staff Engineer / SDE V expectations). • 8+ years • Hands-on experience with LLM and agent systems in production, including agent development, tool-use frameworks (MCP or equivalent), evaluation pipelines, and guardrail design. • Hands-on experience with LLM and agent systems • Customer-facing skills. You can run a technical design session with a customer’s engineers and present the business case to their leadership. • Comfortable with ambiguity. You can start from a vague problem statement in an unfamiliar environment and get to working software without much direction. Former founders and founding engineers tend to do well in this role. • Comfortable with ambiguity. • A record of shipping software that got adopted, and the judgment to recognize which customer requests generalize and when the right answer is not to build. • A record of shipping software that got adopted, • Infrastructure & Deployment expertise: Demonstrated experience with Terraform or Pulumi at scale, GitOps (ArgoCD or equivalent), CI/CD pipeline design, and progressive delivery patterns (canary, blue/green, soak periods). • Infrastructure & Deployment expertise: • Willingness to travel 25–50% during active customer engagements. • Willingness to travel 25–50% • Practical operational knowledge of incident management and observability concepts (on-call, postmortems, SLOs/SLIs, alerting). • Customer-facing technical consulting, forward-deployed engineering, or solutions architecture experience on top of a core software engineering background. • Background as a founder or founding engineer accustomed to navigating high ambiguity and driving unscripted problem-solving. • Experience with policy-as-code, fine-grained permissioning, or safety guardrail patterns for agent-driven automation. • Production experience with PagerDuty or competing digital operations and incident management platforms. • Active open-source contributions to the AI agent or Model Context Protocol (MCP) ecosystem. • This role is expected to work from the PagerDuty office in London or a client site at least 2 days a week. • Hesitant to apply? • Hesitant to apply? • We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! • Where we work • PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: • cannot • Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. • Location restrictions: • Australia: • Canada: • United States: • How we work • Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. • People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.