Oddin - Customer Succes Engineer
Requirements
• Knowledge of Sports Betting industry and proficiency of how sportsbook products work. • Technical education OR adequate experience. • Proficient use of the English language. Knowledge of other languages will be considered as an advantage. • Communication and general social skills - ability to build relationships quickly and effectively. • Experience with technical support/sales operations. • Basic understanding of web technology and communication protocols. • Basic understanding and/or willingness to learn about the Esports ecosystem. • Being teamwork-orientated. • Problem-solving attitude, with self-initiative and an eye for detail. • Desire and possibility to travel. • Positive attitude, diplomacy, and approachability. • A knack for digital products and technology. • Basic HTML and CSS knowledge • Basic programming knowledge • XML & JSON knowledge • Basic API and database knowledge • By applying to this position, you consent to Corwyn ABC a.s., id no: 23897953, Pod dráhou 1637/6, Holešovice, 170 00 Praha 7, Czechia, processing your personal data under Regulation (EU) 2016/679. • Your data will be processed for recruitment and may be retained for up to 3 years for similar job opportunities. • Rights: Access, correct, delete, restrict, or object to processing; withdraw consent via [email protected]; or complain to www.uoou.cz. • For more details: Contact [email protected] or visit website here. • We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Responsibilities
• Integrate and support Corwyn sportsbook products on customers’ platforms, following established processes. • Work closely with customers’ IT departments and internal product, development, and sales teams, with the aim of integrating new or supporting existing customers of the company. • Communicate directly with international B2B customers. • Handle multiple customers at different locations. • Take ownership of, troubleshoot, escalate, and resolve issues. • Create and maintain technical documentation and knowledge base.
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