Pro members applied to this job 36 hours before you saw itGet Pro ›

Isembard - Account Manager

Dallas, Texas, United States5d ago

In Office NA Aerospace Manufacturing Account Manager Account Management Customer Success Program Management Procurement

Requirements

• Three or more years in customer success, account management or program management, ideally in manufacturing, aerospace, defense or another regulated industry. • Enough technical fluency to discuss tolerances and production scheduling with customers and machinists. • Judgment about when a situation needs a phone call rather than an email. • Composure in difficult conversations about a slipped date or cost overrun, and the ability to present a credible recovery plan. • Strong organization across several accounts, and comfort building your own systems. • Prior exposure to CNC manufacturing, hardware or engineering environments. • A technical or engineering background.

Responsibilities

• Own a named portfolio of customer accounts as the main contact for program managers, quality leads and procurement. • Know the status of every active purchase order before anyone asks. • Raise schedule risk, quality concerns and delays before the customer has to, choosing the right channel for each update. • Own quotes and order management for your accounts, with technical support from engineering. • Grow your accounts by understanding what each customer needs on cost, quality and lead time. • Work with Quality on nonconformance and corrective action, and feed commitments back into scheduling so nothing is promised the floor cannot deliver. • Build playbooks and escalation paths the wider team can use.

Benefits

• Own relationships with customers building some of the most advanced hardware in the country. • Shape how Isembard supports customers as the account base grows. • Medical, dental and vision insurance, a 401(k) with company match, paid time off and parental leave, Wellhub gym and wellness membership, and a stocked kitchen at the factory. • Location: On-site at our Dallas-Fort Worth factory in Carrollton, TX, with travel to Isembard sites and customer sites. • Location: