CoLab Software - Strategic Technical Program Manager
Requirements
• You’ve managed complex technical programs in a B2B SaaS or enterprise software setting, with extensive outward customer communication. You think in systems and edge cases, but communicate with clarity. You’re familiar with agile software development and comfortable speaking the language of engineers and product managers. You’re energized by getting things organized, but don’t get stuck in process for process’ sake. • You’re a proactive communicator who makes it easy for others to know what’s happening and where they need to plug in, particularly with cross-functional stakeholders. You’re adept at mining for conflict, a strong negotiator, and identify and resolve issues before they escalate. You’re comfortable leading scoping conversations, user testing workflows, and feedback cycles, and you thrive on closing the loop between customer expectation and product delivery. • This role won’t be a fit if you shy away from ambiguity, hesitate to push back when priorities collide, or wait to be told what to do. • 5+ years of experience in program management or customer-facing project/program roles in SaaS • Proven ability to lead complex, multi-stakeholder programs across technical and customer teams • Strong understanding of agile software development processes (e.g., sprint planning, backlog grooming, delivery rhythms) • Excellent written and verbal communication skills; able to write crisp updates and facilitate tough conversations • Highly organized, proactive, and outcomes-driven—you know how to bring structure to chaos • Experience working with Fortune 1000 or large enterprise customers • Familiarity with B2B SaaS workflows, especially in the engineering or manufacturing tech space • Extra Details • Extra Details • Compensation: This is a full-time, permanent position with an attractive compensation package that includes stock options.
Responsibilities
• Own end-to-end internal coordination of customer product deliverables across Product, Engineering, and Success, surfacing blockers and risk early • Collaborate with Product Managers to ensure deliverables are fully scoped, resourced, and sequenced within the roadmap • Partner with CSMs to align internal delivery timelines with customer expectations, identifying risks and dependencies to proactively problem solve • Lead and operationalize the user acceptance testing (UAT) process, coordinating customer participation, success criteria, and timelines • Collect, synthesize, and communicate post-delivery feedback to drive improvement and inform future roadmap decisions • Define and track success metrics that align delivery milestones with customer value realization (ex: activation, first value, adoption) • Build and manage tools and processes to track program scope, delivery status, risk, and decision history • Create and own customer-facing communications including executive reviews around program updates, status, and scope changes to ensure messaging, tone, and cadence meet enterprise expectations
Benefits
• Benefits: This role offers an extended health and benefits package that includes unlimited paid vacation and RRSP or 401K matching • Remote/Hybrid Work: This role has the flexibility to work from anywhere within North America, with preference given to candidates located in Pacific Standard Time (PST) • Remote/Hybrid Work • North America, with preference given to candidates located in Pacific Standard Time (PST) • Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic and apply even if you don’t meet every single qualification—your potential is what matters most to us.
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