GR8_TECH - Middle Technical Support Specialist

• What you’ll drive: • Incident handling and troubleshooting • Reproducing, analyzing, and resolving technical issues or escalating when necessary. • Creating and managing incident tickets, ensuring SLA compliance. • Collaboration and communication • Working with internal teams (DevOps, QA, Product) to resolve problems. • Acting as the first line of technical defense for clients with clear, professional communication. • Monitoring and escalation • Monitoring product stability and notifying relevant teams during urgent incidents. • Escalating unresolved or blocked issues according to internal procedures. • What makes you a GR8 fit • 1+ years of experience in technical support, preferably within a B2B product company or the iGaming industry. • English B2+ and fluency in Russian or Ukrainian. • Full readiness to work in a shift-based schedule, including regular night shifts. • shift-based schedule, including regular night shifts. • Hands-on experience with browser DevTools (inspecting elements, checking network tabs, and reproducing bugs). • Practical skills in analyzing logs via Kibana (ELK stack) and monitoring dashboards in Grafana. • Proficiency with Jira and Confluence for ticket tracking and documentation, alongside familiarity with ITIL processes. • Multitasking skills with the ability to handle a high volume of diverse incoming tickets and switch contexts fast. • Benefits Cafeteria — annual budget you allocate to: • Sports • Medical • Mental health • Home office • Languages. • Work-life & support • Work-life & support • Paid maternity/paternity leave + monthly childcare allowance. • 20+ vacation days, unlimited sick leave, emergency time off. • Remote-first + tech support + coworking compensation. • Team events (online/offline/offsite). • Learning culture with internal courses + growth programs. • Our culture & core values: • GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back. • FUELLED BY TRUST: we’re open, honest, and have each other’s backs. • FUELLED BY TRUST • OWN YOUR GAME: we take initiative and own what we do. • OWN YOUR GAME • ACCELER8: we move fast, focus smart, and keep it simple. • ACCELER8 • CHALLENGE ACCEPTED: we grow through challenges and stay curious. • CHALLENGE ACCEPTED • BULLETPROOF: we’re resilient, ready, and always have a plan. • BULLETPROOF