payabli - Underwriting Specialist

• Application Review & Risk Assessment • Conduct thorough analysis of merchant applications, including financial statements, processing history, and KYC documentation. • Verify business legitimacy through entity formation documents, EIN verification, and ownership structure validation. • Evaluate creditworthiness, processing behavior, and potential exposure risk for both credit card and ACH transactions. • Flag and escalate high-risk or unusual business models to the Director of CRU for deeper review. • Maintain comprehensive documentation of underwriting decisions, ensuring compliance with internal policies and regulatory standards. • Client Communication & Guidance • Interact with merchants to gather missing information, clarify discrepancies, or provide feedback on required improvements. • Respond promptly and professionally to application-related inquiries and proactively guide applicants through the process. • Educate merchants on underwriting expectations and provide tailored advice on best practices for application success. • Internal Collaboration • Partner with Compliance and Risk Analysts to support deeper risk investigations or chargeback-related assessments. • Collaborate with CRU leadership to refine risk models, underwriting criteria, and approval matrices. • Mentor and support junior team members by reviewing applications, offering feedback, and leading knowledge-sharing sessions. • We’d love to hear from you if you: • Have 2–5 years of experience in KYC/KYB, compliance, onboarding, or underwriting within a payments, fintech, or financial services organization • Are well-versed in identity verification protocols, including the review of business formation documents, beneficial ownership, and government-issued identification • Have working knowledge of AML/BSA regulatory frameworks, sanctions screening (OFAC), and customer due diligence (CDD/EDD) requirements • Are confident reviewing business models and legal structures, and can validate entity legitimacy and expected transaction behavior • Are detail-oriented and understand the importance of regulatory adherence across onboarding and ongoing monitoring • Are comfortable communicating with clients to collect and validate sensitive documentation, while maintaining a high degree of professionalism and care • Thrive in a collaborative, fast-paced environment and bring a mindset of continuous improvement to workflows, tools, and procedures • Bonus: Experience with compliance tools such as Alloy, Middesk, ComplyAdvantage, or similar vendor platforms • We think you'll love being part of our team because we’re a values driven company that cares deeply about our team, partners, and customers. Our north star values are: • 🤝 Team Love = Customer Love — You understand that when you build great products for your internal partners, they deliver exceptional experiences to merchants. You obsess over the platform partners and businesses that depend on every payout landing on time. • 🔥 Run to the Fire — When ACH returns spike or a card program hits a snag, you're the first one in the war room. You don't shy away from hard problems—you chase them. You volunteer for the complex, messy challenges others avoid. • 🔍 Little Things Count — You sweat the details because you know a single decimal error in a payout can damage a business. You double-check edge cases, validate every assumption, and understand that excellence lives in the details. • 💎 Truth Seekers — You give direct feedback, receive it with grace, and never let ego get in the way of finding the right answer. You document what you don't know, admit mistakes quickly, and hold yourself accountable in the open. • 🚀 Relentlessly Curious — You're constantly asking "what if?" and "why not?" You study how competitors solve problems, explore adjacent industries for inspiration, and never stop learning about the payments ecosystem.