sanabenefits - Member Advocate (Contractor)

Remote - Asia-Pacific *$55k - $55k1mo ago

Remote Mid APAC Health Insurance Insurance Board Member Coaching

Responsibilities

• Provide accurate and easy-to-understand guidance in the complex world of health insurance and employer benefits across multiple channels (phone, text, chat, and email). • Help new customers with their onboarding, making sure members understand and select appropriate health plans and other steps. • Assist members with issues around their care journey - whether it’s finding a provider, helping with claims issues, or referring them to expert clinical care managers. • Give feedback to the product team about member support issues so they can design better experiences. • Generally strive to make sure members feel taken care of and love our service. • Bilingual (English and Spanish) preferred but not required • Bachelor’s degree with 2 years of related experience in social work, patient advocacy, or health coaching preferred. • Comfortable with remote work. • Excellent communicator. • Strong preference for candidates fluent in Spanish and English. • Some knowledge of healthcare and/or insurance benefits preferred. • Entrepreneurial. Self-directed. Excited to build something from scratch. • Values-oriented. You care about making our healthcare system work better for people and business owners. • Gritty. You aren’t worried about getting your hands dirty and working hard when you need to. • Comfortable with change. We are a startup and need people who are ok doing things outside of their traditional job description. • Comfortable with modern web applications. We are building all of our software in-house and you will be a key constituent in its development.

Benefits

• Remote company with a fully distributed team – no return-to-office mandates • Direct positive impact on members’ lives – wait until you see the positive feedback members share every day • Founded in 2017, Sana is a health plan solution built for small and midsize businesses — designed around our integrated primary care service, Sana Care. It’s the foundation of everything we build: ensuring members can easily access high-quality, affordable care while employers and brokers have the tools they need to manage company benefits with confidence. • We’ve been remote-first since day one, with a fully distributed team across the U.S. We value curiosity, ownership, and speed — and we build in the open, together. If you’re energized by solving complex, meaningful problems and want to help reshape how healthcare works from the inside out, we’d love to meet you. • Our cash compensation amount for this role is targeted at $55,000 per year ($26.44/hour) for all US-based remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.