Kraken - Client Engagement Specialist, CXF - Fixed Term

• Minimum of 2 years of experience in a customer service or business support role within a global shared services environment. • Strong knowledge and passion for cryptocurrency, and the digital asset industry. • Proven understanding of client satisfaction (CSAT) drivers, dissatisfaction factors, and Net Promoter Score (NPS) metrics. • Intellectually agile, with the ability to quickly grasp new concepts, systems, and process changes. • Skilled in explaining complex procedures or resolutions clearly and effectively to both clients and internal stakeholders. • Exceptional attention to detail and commitment to maintaining workflow accuracy and process adherence. • Professional business communication skills, including proper email etiquette and relationship management with clients. • Highly organized with excellent time management and the ability to manage multiple priorities in a fast-paced environment. • Demonstrated innovative thinking and creative problem-solving capabilities. • Strong interpersonal and collaboration skills, with the ability to engage effectively at all levels across teams and functions. • Deep commitment to data privacy, information security, and adherence to compliance standards. • Well-developed presentation skills and a confident, professional demeanor. • Excellent verbal and written English communication skills. • Willingness to work on a 24/7 rotating schedule, including weekends and holidays, with rest days on weekdays. • Consistent attendance and schedule adherence, maintaining reliability and accountability in performance. • Experience with CRM software such as ZenDesk or Salesforce • Global Shared Services experience strongly preferred • Experience working in a financial account or any organization with high attention to risk compliance • Fluency in the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean • This role offers a fixed term contract, for the duration of 6 month. • Interested so far? Here’s how the hiring process will look: • Pre-screen assessment - around crypto and customer support (to be completed in 72 hours) • Screening call with our Talent Acquisition team (30 minutes) • Interview with the team (60 minutes) • Final interview with the manager/director (60 minutes) • This job is accepting ongoing applications and there is no application deadline. • Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. • We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. • Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!