IntusCare - IT Systems and Identity Specialist
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Requirements
• 1–3 years of IT experience (help desk, systems administration, or equivalent hands- • on technical support role). • Proficiency with Jira Service Manager (or similar ticketing systems). • Hands-on experience administering Microsoft Entra ID (formerly Azure AD). • Proficiency with Microsoft Office 365 (Teams, Exchange, SharePoint administration • and user support). • Strong troubleshooting and problem-solving skills with ability to work independently • and escalate appropriately. • Clear written and verbal communication; ability to explain technical concepts to • non-technical users. • Willingness to learn healthcare IT compliance requirements (HIPAA, HITRUST • familiarity a plus). • Help desk, tier-1 or 2 support, or junior systems administrator role. • Supporting users on Windows or Mac laptops and troubleshooting common • hardware/software issues. • Managing device lifecycle: imaging, deployment, inventory tracking, and end-of-life • Managing user accounts and access in cloud identity platforms (Entra ID, Okta, or • Experience with automation tools or scripting (PowerShell, Python, or equivalent). • Familiarity with Claude Code or other AI coding tools. • Microsoft certifications (AZ-900, AZ-104, or similar). • Prior experience in a healthcare or compliance-heavy environment. • Experience with mixed Mac and Windows fleet management, including use of MDM • tools (Mosyle, Jamf, or similar). • Work location: This is a fully remote role based in the United States. • Sponsorship: This position is not eligible for sponsorship.
Responsibilities
• Support: Handle inbound IT support tickets for laptop issues, software • configuration, and general IT troubleshooting. Escalate complex issues • appropriately and track resolution through completion. • Device Lifecycle Management: Manage the procurement, imaging, deployment, • and lifecycle of Mac and Windows laptops. Coordinate with vendors, track • inventory, and ensure devices are configured and ready for end users. • User Provisioning & Deprovisioning: Manage user lifecycle in Microsoft Entra ID • and third-party SaaS applications, including account creation, role assignment, • license management, and offboarding. • Access Control & Troubleshooting: Administer user groups, application access, • and multi-factor authentication (MFA). Troubleshoot authentication issues and • access denials across our systems. • Third-Party System Configuration: Support configuration, integration, and • troubleshooting of third-party systems including SaaS applications and • healthcare-specific tools. • Ticket & Workflow Management: Log, prioritize, and track support requests • using Jira Service Manager. Maintain clear documentation of issues, • resolutions, and runbooks.• IT Operations: Contribute to IT infrastructure documentation, process improvement, and support broader IT initiatives under the IT Manager’s • Automation: As we deploy automated systems (user provisioning agents, ticket • triage AI, device lifecycle automation), you'll identify gaps, edge cases, and • improvement areas. Your real-world observations directly inform agent • development priorities.
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