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BeyondTrust

BeyondTrust - Identity Adoption Specialist

Remote - Canada | Remote United States3d ago
RemoteMidNACybersecurityCloud ComputingOnboarding SpecialistCustomer SuccessAccount ManagementSQLPythonAWSAzureGCPClaudeCustomer EngagementReporting

Requirements

• 3+ years’ experience in technical presales, technical account management, professional services, customer success engineering, or identity/IAM consulting • Working familiarity with identity security concepts spanning human, nonhuman, and AI identities • Experience deploying and operating connectors or integrations between a security/identity platform and enterprise sources of identity and entitlement data • Strong organizational skills and the ability to manage a portfolio of customers in a fast-paced, metrics-driven environment • Experience in Success Plans, customer health scoring, action tracking, issue resolution, and de-escalation of customer concerns • Excellent verbal, written, and presentation communication skills, with the ability to translate technical findings into clear risk and value narratives for technical and business stakeholders • Proactivity is a must; the IAS is expected to drive activity, not wait for it • Identity providers and directories (Microsoft Entra ID, Active Directory, Okta, Ping) and federation/SSO (SAML, OIDC) • OAuth 2.0, OIDC, service principals, managed identities, workload identity, and machine-to-machine authentication patterns • Nonhuman identity categories: service accounts, API keys, tokens, certificates, OAuth apps, bots, and agentic-AI identities • Familiarity with agentic-AI platforms and frameworks (e.g., copilots, autonomous agents, MCP servers) and the identity risks they introduce • Experience with adjacent identity security categories such as CIEM, ITDR, ISPM, PAM, IGA, and NHI management tooling • SQL or scripting (PowerShell, Python) for analyzing large identity datasets, entitlement graphs, and audit logs • Exposure to CI/CD pipelines, code repositories, and developer platforms as sources of machine identity and secrets • Secrets and credential management (vaults, secret managers, key management services) and privileged access concepts including just-in-time, least privilege, and session management • Cloud IAM in one or more major clouds (AWS, Azure, or GCP), including roles, policies, trust relationships, and cross-account/cross-tenant access patterns • BeyondTrust products, including Identity Security Insights, Pathfinder, Password Safe, Endpoint Privilege Management, Remote Support, and Privileged Remote Access • Cybersecurity and software industry trends, with a point of view on nonhuman identity and agentic-AI risk • Fluency using AI assistants (Claude, OpenAI, or equivalents) to accelerate analysis, content generation, and customer engagement at scale • Exposure to competing or adjacent identity-security platforms (CyberArk, Idira, Delinea, Wiz, Oasis, Entro) • Better Together • Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected. • We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together. • BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders. • BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners. • Learn more at www.beyondtrust.com.

Responsibilities

• Drive end-to-end adoption of BeyondTrust Identity Security Insights across an assigned portfolio of licensed customers, ensuring all appropriate connectors are planned, deployed, configured, and validated • Serve as the Adoption teams, technical leads for • Build and execute per-customer Success Plans with explicit milestones for connector go-live, NHI discovery, AI-agent discovery, and posture recommendations closed • Establish a recurring engagement cadence that builds a sustainable usage habit—driving every customer to complete at least three core Insights actions per week (e.g., reviewing findings, triaging Paths to Privilege, and closing posture recommendations); proactively re-engage customers who go dormant • Improve adoption across the full Insights connector catalog, including identity providers, cloud IaaS/PaaS/SaaS, secrets managers, SaaS apps, code and CI/CD, and agentic-AI platforms, and continuously increase coverage as new integrations are made available • Translate Insights findings (including True Privilege Graph relationships and Paths to Privilege) into customer-language risk narratives and prioritized remediation plans • Partner with Sales, Customer Success Management, Technical Account Management, Renewals, and Product to surface adoption risks, expansion signals, and product feedback; feed enhancement requests and telemetry gaps back into the product roadmap • Contribute to enablement assets (runbooks, configuration guides, and dashboards) that scale impact beyond 1:1 engagement and accelerate time-to-first-value • Contribute to baseline and ongoing reporting on program KPIs: % of customers with active weekly Insights usage (3+ core actions per week), risks remediated, posture recommendations closed per customer, and value milestones reached

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