loadsmart - IT Operations Lead

• 5+ years of experience in IT operations, systems administration, or corporate IT management, with at least 2 years in a leadership or lead role • Deep knowledge of identity and access management (Okta, Google Workspace Admin, SSO/SAML, SCIM) • Strong experience with endpoint management (MDM solutions for Mac and Windows), device lifecycle, and patching strategies • Comfort working with embedded or industrial hardware (edge devices, single-board computers, or similar), this is distinct from standard PC/laptop support and is a hard requirement • Solid networking fundamentals: routers, switches, firewalls, VPN, Wi-Fi, and DNS • Experience with SaaS vendor management: procurement, license optimization, contract negotiation, and Shadow IT discovery • Good understanding of information security concepts and compliance frameworks (SOC 2) • Experience with IT service management practices: ticketing systems, SLA management, and incident response • Excellent written and spoken English communication skills, ability to collaborate across a distributed, international team • Hands-on scripting ability (Python, Bash, or similar) for automation of IT workflows • Experience with AWS cloud fundamentals (IAM, basic networking, cost awareness) • Familiarity with IT asset management tools and practices • Experience with LTE/cellular networking and IoT or edge device management • Familiarity with drive imaging, OS flashing, and hardware-level diagnostics • Industry certifications (ITIL, CompTIA, Google Workspace Admin, Okta Certified) • Experience supporting a startup or mid-sized company (~300–500 employees) in a fast-paced environment • Familiarity with BI tools (PowerBI, Superset) and data-driven IT reporting • WORKING AT LOADSMART: • Competitive base salaries - we believe in rewarding top talent • Extremely competitive Equity package - become a shareholder in our company! • Loadie Time Off - PTO and sick days without a limit • Comprehensive Medical, Dental, and Vision insurance plans • Applicants must be currently authorized to work in the United States on a full-time basis. Loadsmart will not sponsor applicants for work visas.