Greenhouse - Customer Success Manager, Mid-Market

• 3+ years of hands-on account management or customer success experience, preferably in B2B tech/SaaS • A track record of achieving or overachieving against gross revenue retention goals • Demonstrated AI proficiency – you've built and iterated on AI workflows or automations, not just used the tools • Strong written and verbal presentation skills • Solutions-oriented objection handling, including high-pressure pricing and product conversations • Ability to manage conflicting priorities across a large book of business • Experience in the HR or Talent Acquisition tech space, a plus • Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply • Applicants must be currently authorized to work in the United States on a full-time basis. • If you are based in California, we encourage you to read this important information for California residents linked here. • The national pay range for this role is $72,200- $100,000. Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including stock option awards, bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role. • Greenhouse provides a variety of benefits to employees, including medical, dental, and vision insurance, basic life insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For US-based employees, we offer short-term and long-term disability coverage, a 401(k) plan and company match. U.S. based employees also receive, per calendar year, up to 14 scheduled paid holidays and up to 80 hours of paid sick leave. Non-exempt employees accrue up to 20-25 days of paid vacation time annually, depending on tenure, and exempt employees have flexible paid time off (PTO).