prefect - Developer Success Engineer
Requirements
• Python fluency at the level of reading and debugging someone else's code, not only writing your own. • Hands-on experience running workloads in at least one major cloud and in containers or Kubernetes, enough to troubleshoot a deployment you didn't build. • Experience with a workflow orchestrator (Prefect, Dagster, Airflow, or comparable) and a strong interest in the data engineering space it lives in. • A track record of technical, customer-facing work: support, solutions engineering, developer relations, or similar. • Clear enough written communication to explain a root cause to a skeptical senior engineer and earn their trust. • Direct experience with Prefect or Dagster specifically. • A history of open-source contribution, in any project. • SQL and data warehouse familiarity. • Experience building support tooling or automation. • This is a support role. There's a queue, a Scope of Support, and an on-call rotation, and the first job is always the failure state in front of you. If a defined scope and a real customer on the other end of every problem sounds like the point, this is the role. While engineers on this team do contribute code and take on consultative work, the queue comes first. Those opportunities will progressively open up as the agent tooling absorbs the formulaic work. • WHAT YOU'LL GET IN RETURN
Responsibilities
• Clear the failure state, and prevent the next one. Diagnose problems across Prefect and Dagster installations, integrations, deployments, and the cloud and container environments they run in. Find the underlying "why" so your first response resolves the question and pre-empts the follow-ups. Turn what you learn into docs, debugging resources, and tooling that deflect repeat submissions. • Own what's ours; say no clearly to what isn't. Take full accountability for root causes inside our products' domain of control. For problems outside our Scope of Support, issue a principled no that still gives the customer a way forward. Helplessness erodes trust as fast as a wrong answer. • Support your findings, and ask customers to support theirs. Back every diagnosis with evidence and logic. Assume the customer is the expert on their own stack, ask for what you need to troubleshoot both sides of an issue, and explain why you need it. Leave room for the possibility you've missed something. • Give the best possible update every time, and say so when you're still building it. A half-baked answer sent fast is worse than a complete one sent when it's ready; but radio silence is worse than both. When an issue needs to be escalated, you stay the customer's single point of contact, keep them updated on a regular cadence, and close the loop. • Feed the product. File reproducible product issues and surface recurring failure patterns to Engineering and Product. • You'll work the queue independently on day-to-day issues and own moderate-complexity problems end to end, including investigations across a customer's cloud environment. You'll ask when the Scope of Support or an escalation path is unclear, and you'll build the judgment to recognize when an issue belongs with Customer Engineering or a CSM instead. We measure the role on Customer Effort Score and resolution time, held in tension: a fast answer that costs the customer effort isn't a good one. • Coverage is 9am to 5pm Pacific, with an on-call rotation shared across the team.
Benefits
• San Francisco Bay Area & NYC Metro: $149,000–$176,000 • Washington D.C., Boston, LA Metro, Seattle: $136,000-$165,000 • Denver, Chicago, Atlanta, & all other U.S. metros: $128,000–$150,000 • Actual base salary within each range depends on the candidate's location, experience, and qualifications. Please keep in mind that equity and benefits are not included in the range provided above. Your recruiter can share more about the salary range for your preferred location during the hiring process. • Remote-first team with flexible-first culture • Equity Stock Options • 401(k) with 5% company match (vests immediately!) • Unlimited PTO • Medical, Dental and Vision insurance • Generous Parental Leave • Life Insurance and Disability benefits • $800/month remote work stipend • And that's just the start — for more info check out our benefits and perks on our careers page. • BELONGINGNESS AT PREFECT: • Belongingness at Prefect is our commitment to ensuring mutual power, access, and opportunity among all groups and individuals who make up our community. We operationalize belongingness through actions large and small on a daily basis, but always with the goal that all groups and individuals can contribute as their most authentic self to the evolution of our product, our team, and our community. • Belongingness is also our commitment to bridge with individuals or groups not yet established in our community, acknowledge differences in a way that affirms distinct identities, and allows for a new, more expansive group identity to form. • EQUAL OPPORTUNITY AT PREFECT:
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