binance - Accelerator Program - AI Supportability Engineer

• Set up dashboards/alerts; script repetitive ticket steps. • Participate in RCAs; log user pain points weekly; propose product fixes. • Build a lightweight agent (e.g., telegram bot) with at least one reusable skill (log fetch, health check, etc.). • Optimize a small workflow in incident management tooling. • CS/Data/AI or related major; Linux + scripting (Shell/Python); basic SQL. • Write actionable runbooks. • Improve user experience from support data. • Basic understanding of agents and skills. • K8s, CI/CD, Terraform. MLOps project experience. Built a simple LLM agent or defined skills (LangChain, function calling). TSM tool experience.