NICE - Senior Client Services Project Manager, CX
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT
Requirements
• Manage software delivery of conversational AI, LLM, or NLU projects. • Ability to assess AI use cases at a basic level and support evaluation of data readiness. • Partner with technical teams to understand model performance and output quality considerations. • Support customer expectation‑setting across AI/GenAI implementations. • Help identify and track AI‑specific risks (e.g., data issues, model behavior, hallucinations). • Familiarity with prompt engineering concepts and prompting limitations. • Use AI tools in daily work for automation, analysis, or documentation. • Assist with monitoring and reporting AI performance KPIs. • Awareness of AI cost drivers such as token usage and model selection. • Understanding of AI governance and safety basics, including guardrails and data‑handling practices. • 5+ years managing customer‑facing software or SaaS delivery projects. • Experience delivering projects across Agile, Waterfall, or hybrid methodologies. • Exposure to technical, SaaS, and/or AI/GenAI project environments. • Strong problem‑solving and risk‑management abilities. • Effective communication, organization, and stakeholder‑engagement skills. • Proficiency with project management tools (MS Project, Salesforce, Rocketlane, Power BI preferred). • PMP certification preferred.
Benefits
• This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. • NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. • Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
Similar Jobs
No credit card. Takes 10 seconds.