NICE - Client Services Project Manager, CX

USA - Remote - Hybrid2mo ago

In Office Mid NA Artificial Intelligence Software Project Manager AI Engineer Project Management Specialist Data Quality Customer Relations Documentation Smartsheet Jira

Requirements

• Exposure to software delivery involving conversational AI or AI-enabled platforms. • Basic understanding of AI, LLM, or NLU concepts and terminology. • Ability to follow and document AI-related requirements and risks. • Support customer expectation-setting with guidance from senior team members. • Awareness of common AI risks such as data quality or model limitations. • Familiar in learning prompt engineering concepts and AI performance metrics. • Comfort using AI-powered tools for productivity, documentation, or analysis. • Up to 4 years of experience supporting customer-facing software or SaaS projects. • Foundational understanding of AI, Agile, Waterfall, or hybrid delivery methodologies. • Experience working in AI, technical, or SaaS environments preferred. • Developing problem-solving and risk-awareness skills. • Strong written and verbal communication skills with attention to detail. • Familiarity with project management tools such as Smartsheet, Jira, MS Project, or Salesforce. • PMP, AI, or similar certification a plus

Benefits

• This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. • NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. • Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.