Strongpoint Partners - Loans & Distributions Manager, (TFG)

Hybrid - USA *$65k - $85k3w ago

In Office Mid NA Distribution Manager Principal Microsoft Office Excel Team Leadership Documentation Learning & Development

Requirements

• Minimum of 5 years of experience processing retirement plan loans and distributions, including at least 2 years in a supervisory or team leadership role. • Strong working knowledge of qualified retirement plan documents and applicable IRS and Department of Labor (DOL) regulations governing loans, distributions, and tax withholding. • Demonstrated experience leading teams in high-volume processing environments with established service-level expectations and turnaround metrics. • Proven ability to develop and implement efficient workflows, documented procedures, and quality-control processes. • Experience working with major retirement plan recordkeepers, including Empower, Voya, John Hancock, Principal, and Transamerica, is a plus. • Familiarity with PensionPro, FT William, and ERISApedia preferred. • Strong analytical and problem-solving skills, with sound judgment when addressing complex or escalated issues. • Excellent organizational and time-management skills, with the ability to prioritize competing deadlines and maintain accuracy. • Demonstrated leadership abilities with a commitment to coaching, mentoring, and developing team members. • Excellent written and verbal communication skills, with a strong commitment to customer service. • Proficiency in Microsoft Office applications, including Excel, Word, and Outlook. • Ability to work collaboratively across departments while maintaining professionalism, confidentiality, and accountability. • Flexible Workplace – Hybrid and remote options available for many roles. • Flexible Workplace • Flexible PTO – Competitive paid time off, including flexible & unlimited options. • Flexible PTO • Inclusive Environment – A culture that values diversity, collaboration, and respect. • Inclusive Environment • Growth Opportunities – Support for ongoing learning and career development. • Growth Opportunities • Comprehensive Benefits – Health, dental, vision, life, and disability coverage.

Responsibilities

• Lead, coach, and develop the Loans and Distributions team, including hiring, onboarding, training, performance management, and ongoing professional development. • Oversee the daily processing of participant loan and distribution requests, assigning and balancing workloads to meet established 24–48-hour processing targets. • Monitor team productivity, accuracy, turnaround times, and overall performance, providing regular reporting and updates to leadership. • Review and approve complex or high-risk transactions, including hardship withdrawals, Qualified Domestic Relations Orders (QDROs), required minimum distributions (RMDs), and terminated-plan distributions. • Serve as the primary escalation point for complex issues involving recordkeepers, clients, and plan participants, ensuring timely and effective resolution. • Build and maintain strong working relationships with multiple recordkeepers to support accurate, compliant, and efficient transaction processing. • Develop, document, and maintain operational procedures, checklists, and internal controls to promote consistency, accuracy, and regulatory compliance. • Identify opportunities to streamline workflows, improve operational efficiency, and implement process improvements or automation. • Oversee the accuracy and integrity of information maintained in PensionPro, FT William, recordkeeper platforms, and ERISApedia. • Stay informed of regulatory and legislative developments affecting retirement plan loans and distributions, updating team procedures as needed. • Collaborate with Relationship Managers, Plan Administrators, and leadership to deliver exceptional client service and support Finway's 3(16) fiduciary responsibilities. • Provide hands-on support with transaction processing and client or participant calls during periods of increased volume. • Perform additional duties and special projects as assigned.

Benefits

• The anticipated base salary range for this position is $65,000–$85,000 annually, depending on experience, qualifications, and relevant industry expertise. • $65,000–$85,000 annually • Workplace Perks – Incentive bonus programs, flexible hours, & more. • *Specific benefits and programs may vary by partner and position.