Financial Times - User Researcher

Remote - London1w ago

Remote Mid EMEA User Researcher Quant Learning & Development Mentoring Coaching

Requirements

• Ideating, iterating and testing. Working with teams to help evolve ideas into concepts, to shape these concepts with research and iterate based on the learnings. • Ideating, iterating and testing • Synthesising learnings and sharing insights creatively. Taking what you've learnt and disseminating knowledge throughout your squad and the business. • Synthesising learnings and sharing insights creatively • Evolving! We strive to continually improve. Evolving our process by adding new techniques and abandoning obsolete ones. Evolving our product until we achieve objectives, rather than stopping once we’ve shipped. • Evolving! • We welcome applications from people who can demonstrate strong end-to-end user research competencies. • You’ll have shipped multiple features and iterations perhaps across several products. You’ve been a user researcher for product teams for 3 years or more. • shipped multiple features and iterations • Proven research skills, experience of using a range of methods and techniques to deliver insights that impact product strategy and direction. • Clear communication and presentation skills, able to tell a compelling customer narrative with qual and quant results. • Clear communication and presentation skills • Good initiative to solve problems, manage workload and set expectations. • Strong collaboration skills, knowing how to contribute and influence through finding common ground and building rapport with team members. • Natural curiosity, a desire to understand how and why people use digital products and how the FT can best meet their needs. • Career progression and growth • We have a transparent, measureable progression framework, which will outline all of the skills FT user researchers need, and detail on how to progress in each skill category. We will use this as a basis for your biannual reviews, where you’ll self assess against the progression framework, track progression, and agree areas of focus with your line manager. • We invest in our people to allow them to grow both personally and professionally whilst working at The FT. We offer a variety of ways in which you can progress your career with us, some of which are highlighted below: • Career coaching - Career coaching is time spent focused on you and how you can achieve your career aspirations. • Career coaching • Mentoring programme - The mentoring programme aims to connect people across the business to support professional and personal growth through knowledge sharing and guidance. • Mentoring programme • Learning and development - The FT offers a host of learning and development opportunities that will not only help you build the skills you need to grow in your profession or field, but will also help you improve your own personal development, with courses such as self-coaching, productivity, presentation confidence, research techniques and much more. • Learning and development

Responsibilities

• Planning and prioritising. You'll have an equal stake in your cross functional teams direction, working together to plan and prioritise initiatives based on company OKRs. • Planning and prioritising • Collaborating with product managers, designers, engineers etc through all stages of the discovery and development process to create a shared understanding of customer needs. • Collaborating • Researching and learning about users. Designing, planning and conducting relevant generative research activities suited for the objectives and the timelines of the team. Uncovering the behaviours and motivations of customers, using relevant methodologies.

Benefits

• Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here: https://aboutus.ft.com/careers/benefits. • We currently operate a hybrid model which requires staff to work onsite 50% of the time, subject to role requirements & regular review. While flexible working requests will be considered, not all patterns are suitable for all roles. We believe this balanced approach supports flexibility and protects our culture, making collaboration and communication easier, building stronger relationships and team cohesion, and supporting peer learning. We reserve discretion on reasonable notice to change this approach either generally or for specific individuals or teams. • Accessibility • We are a disability confident employer and Valuable 500 signatory. • Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email [email protected] and a member of our team will be happy to help. • Further Information • At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications. • Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all. • Please beware of fraudulent job postings and offers claiming to be from the Financial Times. All legitimate opportunities will direct you to apply through the official Financial Times careers site, and the FT will never ask for financial information, payments, or referrals to third parties during the hiring process. If you have any concerns about the legitimacy of a job posting or suspect any scam activity, please contact [email protected]. • Interested in the FT but don’t see the right role yet? Join our Talent Community to receive exclusive updates, featured jobs, and insights into working at the FT.