• Be the front-line of customer requests
• Debug, report, and ship scoped fixes for bugs and regressions
• Turn recurring tickets into permanent fixes by shipping docs, product PRs, or agent improvements so the same question doesn't come back
• Train and improve our AI support agent by refining prompts, adding tools, and running evals so more tickets resolve before reaching a human
• Create guides and examples that showcase what's possible with Resend
• Proactively build relationships and identify potential papercuts for customers
• Advocate for customer needs to the greater Resend team
• Love helping solve problems for developers
• Can handle and perform under customer pressure
• Have 3-5 years of technical support or success experience
• You've scaled support at a high-growth company, using automation and AI to grow resolution capacity faster than headcount
• Have experience improving email deliverability
• WHAT IT MEANS TO JOIN THE TEAM:
• Honest and low-ego team
• Autonomy to “just ship it”
• Ownership of problems and solutions
• 100% remote team with flexible working schedules
• Modern tech stack (Next.js, Plain, Raycast, Retool, Notion, etc.)
• Comp: $120,000 - $140,000 USD, commensurate with experience