Vercel - Senior Customer Support Engineer

• You have modern development and architecture experience in the AI or web space (e.g., building LLM-powered apps, web services, or production web applications) and can explain these concepts to others. • modern development and architecture experience • You have prior customer support experience in a technical role: troubleshooting customer cases, writing clear solutions, and proactively problem-solving. • You enjoy engineering solutions to resolve root causes of recurring problems. • Subject Matter Expertise in one or more of the following areas: • Domains, DNS, and SSL/TLS lifecycle management • Caching strategy and cache-invalidation patterns • Cloud/edge networking fundamentals and routing rules/redirects • Performance tuning, logs/analytics, and WAF/DDoS understanding • AI enablement • Vercel AI Gateway, MCP (Model Context Protocol), and Vercel Agent • asynchronous systems (queues, background jobs, event-driven architectures) • Workflows product comfortability • Sandbox related configuration and error troubleshooting • You have strong written and verbal communication; able to explain complex systems clearly. • You are comfortable working with a fully remote, globally distributed team. • You have a passion for delivering a customer experience second to none. • You are willing to participate in a weekend/holiday on-call rotation. • Have frontend development experience (e.g., React/Next.js). • Enjoy technical writing for public docs or developer education. • Have experience automating workflows with agentic services.