zimperium - Customer Support Engineer - Tier 2 (India)

• Location: India • ·         Strong understanding of mobile application development and support - good understanding of Android/iOS application development, usages of development and instrumentation tools (Android Studio and Xcode) for troubleshooting/debugging of application crashes, perform crash analysis. • ·         Experience in Java/related programming languages, scripting languages and understanding of database querying using SQL • ·         Excellent communication and collaboration skills. - Ability to work in a fast-paced environment and manage multiple priorities. • ·         Basic understanding of SaaS-based delivery models and troubleshoot/debug issues reported by customers. • ·         Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or an equivalent engineering degree. • ·         5+ years of experience in customer support & service roles, preferably with software security technologies and solutions. • ·         Self-motivated with extensive troubleshooting skills and knowledge of debugging. • ·         Customer-oriented with post-sales application support experience. • ·         Excellent spoken and written communication skills. • Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware. • Our MTD and award-winning machine learning-based engine protects against device, network, phishing and application attacks for IOS, Android and Windows devices, using a non-intrusive approach to always protect privacy of users. • Location: India